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Thistle Birmingham City


Hotel class 4.0 of 5
St Chads, Queensway, Birmingham B4 6HY, England
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Reviews you can trust

59% Recommend
3.5 of 5 stars 65 reviews
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By trip type
All (65)
[ Date ] [ Rating ]
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1 of 5 stars
Middle England
2 Nov 2009 | Trip type: Business, Solo travel

When I arrived at the hotel late on a Saturday evening, having made sure the hotel knew i was arriving late, there was no room for me. The reason given was some health and safety issue that had arisen earlier in the day. In which case, why was I not informed of this and given the chance to make alternative... more

Management response from
Thistle_CS, Customer Relations Manager

I was naturally disappointed to read your review and would like to apologise to you personally for the inconvenience caused to you during your stay with us. Please let me assure you that I am taking your points up with the relevant managers to investigate why this issue occured and ensure this does not occur again.

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3 of 5 stars
Lancaster
9 Oct 2009 | Trip type: Couples

I booked the Thistle Brimingham City for myself and my Girlfriend as we were in the city to see a show at the NIA. I had slight concerns about the hotel before arriving, however most prooved unfounded after arrival. The hotel looks poor from the outside however is very well furnished inside, Rooms are pleasently decorated however there are a... more

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4 of 5 stars
Suffolk
7 Oct 2009 | Trip type: Business, Solo travel

Stayed for a week from 6 September 2009 while on business in Birmingham. Comfortable and clean room, good food and freindly helpful staff. I would happily stay here again next time I'm in the city. more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us at Thistle Birmingham City. I am delighted with your feedback and pleased that you enjoyed your stay with us. I will be sure to share your positive comments with the rest of the team and we look forward to welcoming you back in the future.

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2 of 5 stars
Kilkenny
5 Oct 2009 | Trip type: Couples

Hotel is sited just off the major Birmingham ring road which was big enough to host the Grand Prix a few years ago, and to us it sounded at night as though it was still going on! The bedroom window did not close properly and the double glazing was too thin, the door to the bathroom/toilet would not close and... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. Feedback is important to us as we use it to further improve our services and standards. I was most disappointed to read upir comments about the sound proofing...

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3 of 5 stars
UK
11 Aug 2009 | Trip type: Couples

Double bed was VERY small, to the point where two pillows didn't fit next to each other on the bed. On check-out we were told it was a "small double", but looked more of a glorified single room to us, with only one bedside unit and light in the room. Constant hum of traffic wasn't ideal, but tolerable. more

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3 of 5 stars
London, England
8 Aug 2009 | Trip type: Friends getaway

Thank God I was only at Thistle Birmingham City for just the one night, it wasn't right for me at all. I arrived at night and got a taxi from Digbeth Coach Station... definitely not a journey to be done on foot. Also, the hotel isn't in the easiest location to find if you aren't familiar with the city. It's... more

Great Hotel
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5 of 5 stars
North Scotland
10 Apr 2009 | Trip type: Couples

Stayed here recently while visiting friends in Birmingham, very impressed with Hotel from start to finish. Everyone was very friendly, efficent and everywhere was spotless, no reasons to complain at all. Would definatley recommend staying here if visiting the city. more

Management response from
GMthistle, General Manager

Hi Thanks for your recent feed back; all constructive feedback is shared with the team so this is greatly appreciated. Please let us know if you are back in Birmingham visiting friends again and I am sure we can look after you at the right rate. Regards Billy General Manager

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4 of 5 stars
Moonlight75
30 Mar 2009 | Trip type: Solo travel

Stayed for just the one night, room was clean, not a massive room but fine as I did not spend much time in there. As meantioned on other reviews, the half price breakfast is still being offered when checking in. I found that on decaf coffee in my room, but they were quick to deliver some normal coffee. Also as... more

Management response from
GMthistle, General Manager

Dear Sir Great feedback! Thanks for you time in reviewing the hotel and some of its services, your comments will be shared with the team. Hope to see you again. Regards Billy General Manager

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4 of 5 stars
London
19 Mar 2009 | Trip type: Business

A colleague and I stayed in two "standard single" rooms on the fourth floor which were, as mentioned in other reviews, a tad on the small side, but perfectly adequate for a person staying alone in the room. Bed and mattress were really comfortable - which is the main thing in my book! We had rooms at the back which... more

Management response from
GMthistle, General Manager

Hi Many thanks for your feedback following your recent stay with us here at Thistle Birmingham City. My sincere apologies for the shortfalls in service experienced during breakfast and for the problems with the hot water in the evening. All comments posted are shared with the team to ensure we improve the standard and offering. I look forward to welcoming...

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4 of 5 stars
UK
8 Mar 2009 | Trip type: Friends getaway

A group of 10 of us have just returned from a long weekend in Birmingham staying at the Thistle. The room was clean and nicely decorated, the staff were friendly and helpful, and the breakfast is superb! The hotel is also situated in an excellent location, definately recommended! more

Management response from
GMthistle, General Manager

Hi Thank you for your postive feedback and for your recommendation. I have passed your comments onto the relevant departments. We look forward to seeing you again here at Thistle Birmingham City Regards Billy Hughes General Manager

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Thistle Birmingham City Also Known As

  • Thistle Hotel Birmingham
Address: St Chads, Queensway, Birmingham B4 6HY, England