Dear Girlsguide. Thank you for taking the time to review our hotel. I am glad that whilst we do have many rooms yet to refurbish, our cleanliness, service levels and general hospitality were so good. It's nice to see that our investment in 'passion for service' works! I'm sorry about the real ale - we did have this inplace for... More

Dear KenM. Thank you for your review of the hotel. I am not sure which room you stayed in, so I am having all of the studio bedrooms checked today for grouting and window handles - thank you for making me aware of your constructive comments. I am very pleased that the bedroom was clean and that the general service... More

Dear MerseysideUKHoliday. Thank you for such a lovely review of our hotel. I am particularly pleased with your review of our hotel's food offering which is freshly cooked for our customers. There are times that this leads to slight delays in reaching guests tables, but this is because our chefs take such pride in their work - no microwave food... More

Dear Eurpoe195. Thank you for your review of our hotel. I have discussed your comments with our Reception Manager to ensure that all wake-up call are being recorded properly and being delivered via the television system. Just for your future reference, you are also able to schedule your own wake up call via the television system if that would suit... More

Dear spireman54. Thank you for taking the time to review our hotel and your comments there-in. I am delighted that you enjoyed your stay with us and shall pass on your comments to the team. In regards to the free wifi, we do offer free wifi for the purposes of picking up emails etc but due to the size of... More

Dear auborddelamer (?!?), thnak you very much for taking the time to review our hotel. It is very much appreciated when our good service is recognised and I am delighted that our team managed to reach your expectations this year. We look forward to seeing you again soon! Kind regards, Stewart Woodeson More

Dear lynnematosinhos. Thank you for your review of our hotel. I am glad that your experience with the hotel restaurant was enjoyable and our staff friendly. We have recently appointed a new Housekeeping Manager who I have tasked with looking at all of the studio bedrooms with a view to overcoming any grouting / sink issues and this will be... More

Dear Rapidresponder, thank you for taking the time to review our hotel. I am delighted that you enjoyed your business trip with us and experienced our free wifi first hand. We are currently updating our wifi offering and will shortly be offering up to 100MB for our guests (May 2013)! This way, all of our guests will be able to... More

Dear Sally, Steve (and Nero!). Thnak you for taking the time to review the hotel. I am delighted you had such a great stay with us (in one of our newly refurbished bedrooms!) and that our food, service and general 'passion for service' made your stay so enjoyable. With our ground floor bedrooms with direct access to our landscaped gardens... More