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The Queens


Hotel class 4.0 of 5
1 City Square, Leeds LS1 1PJ, England
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Reviews you can trust

80% Recommend
4.0 of 5 stars 153 reviews
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By trip type
All (153)
[ Date ] [ Rating ]
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5 of 5 stars
London
21 Nov 2009 | Trip type: Family New

My Husband, myself and our daughter visited this hotel recently as we were in Leeds to watch the rugby. I was thoroughly impressed from the moment I walked in (heavily ladened with bags and a small child) where I was relieved of my luggage and helped to my room immediately. The hotel is beautiful, the room was spacious and the... more

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4 of 5 stars
Hampshire
20 Nov 2009 | Trip type: Business New

This was my first visit to the Queens for many years and the art deco restoration has been done well. Our room was on the 6th floor with a great view of City Square. The bathroom was small but worked well as did the wifi, remember to get the code at reception when you check in. The valet parking was... more

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5 of 5 stars
North Yorkshire
20 Nov 2009 | Trip type: Couples New

This excellent hotel is situated in the heart of the city centre. For travellers, the hotel is actually part of the Railway Station complex, but completely isolated from it. The frontage overlooks the City Square and the whole experience is comparable with the best in Europe. The Staff have time to chat. Please note, there is no racing about due... more

Excellent
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5 of 5 stars
Lancaster, United Kingdom
15 Nov 2009 | Trip type: Couples New
0/1 found this review helpful

Freindly staff with good local knowledge. Good sized room nicely furnished and well equiped. Good bar with efficient friendly service, good atmosphere and very nice cocktails. One of the best breakfasts we have had in several years. A really enjoyable stay. more

Management response from
Steve Lawson, Operations Manager

Thank you for your positive feedback, we are delighted that your stay was enjoyable, and we do hope to be of service to you again in the future. Kind regards Steven Lawson Operaions Manager

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4 of 5 stars
Cardiff
15 Nov 2009 | Trip type: Couples New
0/1 found this review helpful

Stayed for a couple of nights in September on their Champagne promotion and had a really comfortable stay. We arrived by car so had the problem of finding a convenient place to park without it costing! Not possible near by, station was £8 overnight. We didn't eat or drink in so can't comment on quality or prices but breakfast was... more

Management response from
Steve Lawson, Operations Manager

Thank you for your positive feedback, we are delighted that your stay was enjoyable, and we do hope to be of service to you again in the future. Kind regards Steven Lawson Operations Manager

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2 of 5 stars
Rogerstone
13 Nov 2009 | Trip type: Business
1/1 found this review helpful

One night at this hotel was enough. A drive across Leeds from the Radisson where we stayed for 2 nights was difficult - the one way system and ring road were appalling. So pulling up in the very small layby to wait for valet parking I was amazed to treated rudely by the concierge who accused me of blocking the... more

Management response from
Steve Lawson, Operations Manager

Thank you for you’re raising your concern, I am sorry that you had a disappointing experience with us, and would welcome the opportunity to discuss this further with you. I would be grateful if you could email me at customer-relations@qhotels.co.uk. I look forward to hearing from you. kind Regards Steven Lawson Operations Manager

Excellent
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5 of 5 stars
England
1 Nov 2009 | Trip type: Couples
0/1 found this review helpful

We stayed one night at this Hotel and expected to be given an inferior room for so short a stay. Instead we had what must be the best view in Leeds,directly facing City Square on the 4th floor. Room was immaculate in every way ,sparkling bathroom and no dust to be seen.Towels and bedding good quality and 2 pillows per... more

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5 of 5 stars
vancouver
29 Oct 2009 | Trip type: Couples

Don't know where some people were saying it was dirty...this hotel was spotless. We had booked a basic room for one night as we were flying out the next morning to venice and we chose the shopping package with champagn and harvey nics certificates. Upon check in we were upgraded to a suite from a basic room which was a... more

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2 of 5 stars
London
13 Oct 2009 | Trip type: Business
0/1 found this review helpful

I booked this via laterooms and thought the £79 for a double room was a good deal. Finding it is super easy, valet parking so no stress with the car, check in was a bit grumpy but we were in a rush. Room looked ok on first glance but a bit disappointed with the empty minibar (standard rooms minus point).... more

Management response from
david kanarens, General Manager

Firstly thank you for your feedback although I was very disappointed to read your comments. I am sorry that your experience at our hotel was not a good one as this is not at all typical of our usual guest feedback. If you would like to discuss the matter further please call me on 0113 2431323. Many thanks David Kanarens

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1 of 5 stars
Sheffield
5 Oct 2009 | Trip type: Friends getaway
1/2 found this review helpful

Very dusty in the dingy and dated bedroom and bathroom. Put a complaint card into reception which wasn't even acknowledged. Expensive for what was provided, small dingy room that hadn't been cleaned properly, small dusty bathroom with shower tray that didn't empty properly, chipped furniture and paintwork (even after the alleged revamp), disinterested reception staff. The bed was comfortable, sheets... more

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The Queens Also Known As

  • Queens Leeds
Address: 1 City Square, Leeds LS1 1PJ, England