I must first admit, it was our error for not pre-booking, which may have led us to getting one of the worst rooms. Where do I start: 1. Bed sheets were heavily stained, with dried paint (lots of it!) on the undersheet. 2. Pillows smelt of BO 3. Television was very old, tiny and the remote control for pay on... more

We booked this hotel for a meeting to get us out of the office, only to find the meeting room we booked is the restaurant/breakfast room/conservatory which had been pre booked for another large party so we were put into a bedroom with ensuite bathroom to hold our meeting (bed was replaced with table). We wanted to have our lunch... more

Arrived at the hotel late in the evening...The hotel was clean and inviting. Beds were very comfortable. Bathroom was really nice. The food was very nice for breakfast. The hotel staff was friendly and helpful. I was not happy to have to carry several bags up several flights up the stais, but we survived. I would stay there again. more

Spent New Year's Eve there with my wife and elderly father, and we were extremely well looked after. Although we caused a bit of a problem by opting out of the hotel's New Year's party in favour of a quiet meal in the restaurant, we received polite and attentive service both in the restaurant and elsewhere. The rooms (we booked... more

My husband and I have just returned from one night at this hotel. It was very tired looking and the staff not really that helpful and we were not greeted that well. My Husband had booked the Romantic room, it did have really lovely views and the four poster bed was very grand. However the bathroom didnt seem to match... more

We decided the go to the Gasmere for our 10th wedding anniversary. It was splendid! We had mentioned that it was a special occasion and the staff referred to it thourghout our visit. The room was amazing with a magnificent and comfortable king sized bed and a stunning view of the cathedral and river. Dinner was included in the price... more

Although a single traveler, specifically booked a room with a double bed in order to get a good nights sleep in preparation for a golf competition the next day. Arrived to be given cupboard with single bed. Due to sloping ceiling, unable to even stand up in the room. All at reception denied responsibility for the error and were unable... more

We went to Stonehenge for the solstice (everyone should experience this once in their life) so had no sleep on the night of the 20th/21st. Drove to the hotel at 12 as Stonehenge closed and were told our room was ready and we could go straight up. Lovely strong shower nearly took skin off. Then straight to sleep for a... more

Don't be put off by first impressions in the reception area - it is dark and dingy and clearly needs updating. However, the twin bedroom we had was light, clean, spacious and had a superb view across the water meadows towards the Cathedral. Food in the restaurant was OK, but not anything special. However, this is the only hotel I've... more