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Macdonald Windsor Hotel

4.0 of 5
23 High Street, Windsor SL4 1LH, England
Hotel amenities
Macdonald Windsor Hotel
Ranked #1 of 14 hotels in Windsor
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645 reviews from our community

Traveller rating
    465
    134
    31
    11
    4
See reviews for
Families
80
 
Couples
341
 
Solo
18
 
Business
86
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Top Contributor
53 reviews 53 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 23 May 2013 NEW

Great location and nice spacious rooms. Staff are polite. Food is generally good. One area that needs work is breakfast service. A colleague had to order eggs benedict 3 times which arrived after the rest of us had finished and for the rest of us tHe cooked breakfast did not contain all the items listed on the menu.

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See 2 more reviews by JonnersB for Windsor
London, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

I booked the Macdonald Windsor Hotel for a friend and I to enjoy a night away from it all. This hotel never disappoints - from the the friendly welcome, the great location and the rooms which are are amazing to the delicious breakfast which you look forward to in the morning!!! We used the valet parking this time which was... More

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London, United Kingdom
Top Contributor
62 reviews 62 reviews
55 hotel reviews
Reviews in 45 cities Reviews in 45 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

I remember Windsor 15 years ago with its run down shops and hotels, and a feel that the town was going down the route of being just a big tourist attraction. Since then renovations have flourished around the high street and that hotel has proven to be a very good surprise. Great location first of all, right at the front... More

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1 review
4 of 5 stars Reviewed 21 May 2013 NEW via mobile

I stayed with partner for 3 nights, the lounge and reception area were very pleasant and we were greated well by the receptionist. The room was beautiful, the beds were comfy, the bathroom was lovely, everything was going good until i turned the tv off to go to bed, i could hear some kind of water in the pipes in... More

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GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review
23 May 2013

Dear Nav1984 Thank you for your review of the Macdonald Windsor Hotel following your recent stay. May I sincerely apologise for the disruption you were caused during your stay. I was horrified to learn that you experienced so many room changes in order to receive a good nights sleep and I will be reviewing the noise issues you encountered with... More

Berkshire, UK
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

We stayed at the Macdonald Windsor to celebrate our wedding anniversary. Having stayed in several Windsor hotels, this is certainly the best of the bunch, it is ideally situated opposite the castle, and the quality and comfort of the rooms is very high. We ate in the Caleys restaurant for dinner and had excellent steaks, cooked to perfection, breakfast was... More

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GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review
23 May 2013

Dear DaveA_UK I was extremely sorry to learn of your disappointment with some of the service you experienced during your recent stay at the Macdonald Windsor Hotel. I would like to assure you that your feedback is not at all reflective of our usual standards and I will be personally completing a retraining programme with the team so that your... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 20 May 2013 NEW

I found the staff to be amongst the friendliest and most helpful of any of the hotels I have stayed at in the UK. Room was lovely and very clean. Only complaint is that the carpark charge is a little high.

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GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review
23 May 2013

Dear Shil0123 Thank you for taking the time to complete a review of the Macdonald Windsor Hotel following your stay with us. I am pleased that you enjoyed your stay and that you found the team helpful and friendly. I was sorry to note that you were disappointed with the parking charge. Parking is limited in Windsor, and we offer... More

Hartlepool, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

From second we arrived we were treat like royalty, nothing was too much trouble and staff made a fuss of our 3 year old little girl which put us at ease as some upper class hotels can be very off putting. Our room was gorgeous, beautiful bathroom with big deep bath and extremely powerful shower above. We only ate at... More

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GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review
23 May 2013

Dear DanielleRobo Thanks for taking the time to review the hotel following your recent visit. I was really pleased to learn that you particularly enjoyed your room, but that you also received helpful service from the team. Your constructive feedback is appreciated and we look forward to welcoming you back! Warm regards Beverley Molmans General Manager More

West Hempstead, NY
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 18 May 2013

This hotel was located across the street from Windsor Castle and the changing of the guard parade passes right in front of it. In addition it was a lovely hotel with very large modern rooms. The breakfast options were great. The staff was very helpful and accommodating. On the last day of our trip we had a night flight and... More

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GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review
23 May 2013

Dear teralex7 Thank you for taking the time to submit your review of the Macdonald Windsor Hotel. I was really pleased to learn of your enjoyment and especially that you felt so well looked after by the team! We appreciate the recommendation and look forward to welcoming you back! Best wishes Beverley Molmans General Manager More

USA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 15 May 2013

The staff and ambience at this hotel justify the top rating. The staff could not have been more accommodating. I hosted a 2-day meeting at this property and we received fantastic reviews from our attendees about everything at the hotel - location (near the train station and also reasonable travel time from LHR), staff attitude, decor (subtle yet interesting), quiet... More

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GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review
23 May 2013

Dear Carrie L Thank you for your review of the Macdonald Windsor following your recent stay. I was delighted to learn of your enjoyment and that the team looked after you so well! It was a pleasure to hear of your experience and I really appreciate you taking the time to share your view of the hotel. Best wishes Beverley... More

Basingstoke, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 14 May 2013

As part of a twinning weekend with a Belgian Rotary Club we visited Windsor Castle then 39 people had lunch in a private room in the hotel. The surroundings were delightful, the service and food excellent. Everything went smoothly to the admiration of all our Belgian visitors and our club members. I cannot recommend the hotel too highly.

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GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review
23 May 2013

Dear James G I was delighted to read your review following your visit to our restaurant with a Belgian Rotary Club. It was a pleasure to learn of your enjoyment and I will share your feedback with the team as I know they will be encouraged to hear it. Thanks for taking the time to submit your review and we... More

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View all 14 hotels in Windsor, ranked by popularity

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Hotel Summarization (Beta)

What travellers say

  • Very good(42)
  • Car park(41)
  • High Street(33)
  • Great location(14)
  • Very comfortable(11)
  • Bar area(10)
  • Evening meals(9)
  • Reception staff(8)
  • First class(6)
  • Nice touch(5)

Additional Information about Macdonald Windsor Hotel

Address: 23 High Street, Windsor SL4 1LH, England
Region: United Kingdom > England > South East England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Business Centre Free High-Speed Internet Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 14 hotels in Windsor
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Now open, the new Macdonald Windsor Hotel, situated 2 minutes walk from the gates of Windsor Castle will offer 120 luxury bedrooms in the heart of the historic town. The Royal Borough is home to some of the most well known attractions and the Macdonald Windsor Hotel offers the perfect base to experience them from. Relax in Savill Gardens, situated within Windsor Great Park, soak up the heritage of Eton College with its historic buildings, or indulge in a relaxing boat trip or romantic horse drawn carriage through the park. The Macdonald Windsor Hotel presents business travellers with an ideal base from which to host meetings and conduct business in the south. The hotel will encompass everything guests have come to expect from Macdonald Hotels & Resorts in a fresh and contemporary property just 10 miles from Heathrow, minutes from the M4 and M25 and less than 40 minutes to Paddington from Windsor Central train station. A perfect business solution! Large conferences and events of up to 150 delegates will be accommodated in the main meeting room, supported by a second meeting room for up to 70. Smaller board meetings will be hosted in two executive boardrooms for 25 delegates each, and an additional two syndicate rooms for 10 will be available to book for breakaway sessions. ... more   less 
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Macdonald Windsor Hotel
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