What a disappointment. Beautiful building in a beautiful village but found hotel to be soulless and corporate, despite delusions of grandeur. Poor service too - reception had failed to take into account our instructions regarding the travel cot and they had booked us in twice by mistake. We could see that one booking was for a less expensive room (despite... more

We booked a special rate three day Dinner Bed and Breakfast break at this alleged "luxury hotel". What a rip-off! The historic building means that the standard rate bedrooms are cramped with no room for bedside tables. Hospitality trays are not provided (room service tea £3-60 per person). Staff take your car and park it away from the hotel which... more

The Lygon Arms appears to be a majestic hotel, but unfortunately appearances can be deceptive. Upon arrival our room was disappointing and seemed dingy and a little shabby. The bath had not been cleaned from the previous occupant and my bath water was full of someone else's hair. Although housekeeping did come and clean it quite quickly, you really don't... more

We booked the Lygon Arms in Broadway for my 60th birthday, we thought it was very expensive but it was for a special occasion so went for it. There was an offer on for a romantic weekend package, which included an update to a premium room, breakfast in bed, champagne and chocs, and a 2pm check out. Our room was... more

What has happend to the high standards of this hotel? Barcelo need to leave the english gem hotels alone. this was a fantastic place 5 years ago but has rapidly gone down hill. the staff at the front keep this place going especially the concierge they are very good at there job but look a tad tatty? (uniform) wise.but you... more

Having taken our 1.5 yr old away for a long weekend (Fri to Mon) we booked one of the cottages with a living room and separate bedroom. Overall we found the hotel dirty (toilets in the brasserie and spa smelt of urine and were grimy), slow service (brasserie and room service), frustrating as room service were not only inaccurate but... more

Having read some of the reviews on tripadvisor, I was a little nervous about staying at The Lygon Arms. I shouldn't have been. I stayed in the hotel with my two year old daughter for three midweek nights, while we visited my parents who live nearby. We were probably fortunate to have a room in the old part of the... more

We have just returned from a wonderful break at this charming hotel and could not have enjoyed it more. The spa facilities were wonderfully relaxing and on both occasions that we visited were exceptionally quiet. Fresh towels are handed to you on arrival and the changing rooms are well equipped with toiletries. Our room was contemporary with the most wonderfully... more

We booked a conference for approx 20 people at the Lygon in July 2008. The hotel is a mixture of old and new buildings, but is carefully designed so that your first impression is only of the old, quaint, original houses. Staff are really warm and welcoming and work hard to make you feel special yet at home. Some rooms... more