Unless you are staying in a big, souless chain of hotels, you expect some idiosyncrasies and the odd shortfall in a hotel; these can often give it character. However, staying at the Riverside was like 'death by a 1000 cuts' as the number of shortcomings mounted to an alarming number over a 2 days stay. I will simply list the... more

We wanted to book a last minute two night stay in the Cotswolds with extended family (8 of us in all) Everywhere seemed full apart from this hotel. Maybe alarm bells should have rung then. The man who greeted us at the reception desk was very friendly and helpful but apart from that I cannot really think of anything positive... more

The Riverside hotel is set in a fantastic location, With amazing views over the river. The staff during our stay were very helpful and very friendly. The rooms are very clean and comfortable, This was our second visit to the Riverside and there were no complaints for either visit. The food from the hotels restaurant is fantastic. I would strongly... more

The position on the Avon was great. Small, Intimate hotel with a potentially lovely outside terrace ideal for sipping great wine (good wine list) end enjoying the countyside. Staff were friendly and helpfull ...BUT... Cramped lounge area; staff were rushed off their feet; lots of neglected areas: Cigarette stubs on the ground of the terrace, dried out flower pots, mediocre... more

My husband and I recently celebrated our Ruby Wedding at The Riverside Hotel, together with our three children and seven grandchildren ( 15 of us in total ) We had a celebration meal on the Saturday night and overnight stay. The staff could not have possibly been any more helpful, everything was just perfect!!! They provided afternoon tea when we... more

Lovely location by the river with views over the fields but the building was tired and not well looked after. The terrace was long overdue for a fresh coat of paint and needed weeding. In the rooms, the carpet looked old and tired. The shower was damp and mouldy and had very little water pressure and the shower door was... more

I left this hotel feeling that it was a missed opportunity ..... The location is very attractive being on the banks of the river Avon and is a nice peaceful setting. Sadly the negatives outweighed the positives with the Riverside and it is such a shame. We booked the "family room" (number 7). This actually has two double-bedded rooms. For... more

Well my new husband and I had our wedding reception here in June 2009, and I stayed for 3 nights in total. Whilst the riverside location is idylic, it does suffer from the noise of the bypass nearby. We were promised the earth when we chose to book our wedding reception there, and little was delivered. We only wanted a... more

On walking into our room the view from the window distracted us from all the problems. Little storage space and few hangars. Drawers lined with old paper and had not been cleaned for a long time. Bathroom poorly equipped, very tired and toilet did not flush properly. Food was OK but was far from the five star rating the hotel... more