Most welcoming staff, right in the centre of town. Handy for the theatre and the Malvern Hills. I had a very enjoyable week there. Live music some nights. Highly recommended More

the personnel was allways very friendly. The Breakfast, Lunch and Dinner was always excellent. i stayed their for five days. The bar is also very nice. you can reach everything in a few minutes. so what will i say more? i enjoyed it very well and i will come back again next time i will work in Malvern. Thank You... More

After staying in this hotel I'm afraid there is very little apart from location that it has in terms of plus points. The staff (with the exception of the young lady on reception) were rude and obnoxious. The room had a constant aroma of kitchen fat and stale cigarettes. Its dated and tired decor made the stay uncomfortable, however I... More

Easy to find this town-centre hotel but parking can be difficult if there is something on at the hotel. Very welcoming and helpful reception staff. Our room (first floor) was huge - bathroom ditto. Everything had that "old-fashioned" look but it was clean, very comfortable and had all the gadgets we wanted. Also, even though we overlooked a busy junction,... More

This Hotel is absolutely superb , i recently held my son's wedding in Great Malvern but had run out of home accommodation to offer family . So my daughter and partner stayed at the Great Malvern Hotel . A brilliant choice for various reasons firstly the accommodation was extremely clean and very very comfortable . It is wonderfully full of... More

Stayed here whilst attending a friend's wedding in September 2011. Found the staff in general to be brilliant; polite, attentive and welcoming. Unfortunately they were somewhat let down by the less than perfect state of the hotel itself, in need of a good refurb really! Our room had tired decor and everything felt as though it hadnt had much done... More

Welcoming and friendly, good sized room clean sheets and towels, good breakfast. But the place was generally rather grubby and uncared for. We couldn't decide whether they were about to start decorating and doing the place up, or had long since given up caring. It could be a great place but needs some TLC. More

my wife and i found the service and hospitality very good,we travelled from essex to malvern and arrived a bit before check in time but it was no trouble for us to have our room.The room was very comfy and spacious with large bathroom.Breakfarst was very nice in a pleasent and comfortable room.We are already planning our next trip.well done... More

I stayed at this hotel for one night before going to work at the Three Counties Showground. I liked the room, which was larger than I had expected, and the staff were nice. I also liked the cooked breakfast and I found the bed comfortable. What I didn't like was the music, which did not finish until 11.30pm. Since my... More