We've stayed at the Bank House Hotel on many occasions; each time with different owners or even in liquidation! It's a very convenient rest stop for us when we are at the Showground and we have never had a truly bad visit. The current owners are really trying to improve things. The staff are very helpful and a word of... More

I last reviewed this hotel in May 2012 and despite what I said at the time and the fact that there was no room at any other inn - we stayed there again! Allegedly, there have been refurbishments which in the proprietor's speak seems to mean a lick of paint and stain-free carpets! I must say that my room wasn't... More

Normally we wouldn't complain about a bad stay in any hotel, but our three night stay here really deserves complaint. We felt a total inconvenience to the staff on arrival, and throughout our stay, they weren't even happy to check us out on departure!!! The bedroom carpet was filthy and stained, as was the valance on the bed, in desperate... More

I have not stayed at this hotel but had cause to visit recently. The reception are is cold and unwelcoming. It is in need of a good overhaul The location is great but it is so run down I would not even have a coffee there.

We recently got married at this Hotel, and I cannot thank Kathy, Mark and all the staff, for the professional job they did, so that we had our perfect day. From the time we arrived on the Thursday to the Monday morning, nothing was too much for them. The breakfast room and the wedding room were tastefully decorated, everywhere looked... More

First impression upon arrival... Not too bad. Reception clean and the receptionist friendly and informed. Our bedrooms were small and shabby so we asked to be upgraded to executive rooms which they were happy to do as the hotel was very quiet. These rooms were a slight improvement, a bit bigger and with a couch/sofa but no central heating. Only... More

We walk a lot around the Breacons and wanted to do the Malevern Hills this weekend and superbreaks recommended this hotel.Starting Friday Night . I was really looking forward to staying here ..... but first impressions were poor. There was black duct tape keeping the carpets down on the way to our room , the wall paper was coming off... More

I'm not a great fan of reviews on this site that are completely negative, as I tend to be a little suspicious. I therefore thought long and hard as to how to pass on how bad this place is without slipping into the more spicy descriptions that come to mind when thinking of our one night stay. We stayed last... More

We were sceptical of this hotel after reading recent reviews and new owners taking over after the previous put it in administration. However upon arriving the reception area was airy and bright. Room 63 were we stayed had been decorated and have new carpets BUT..... the wardrobe was unstable as the back was loose, the shower head leaked, the toilet... More