It was a delight to stay here, we filled the whole hotel - 23 couples with no kids, so it was very full and very full on. The staff coped amazingly with all our demands. The facilities are great, lovely gardens, great spa and amazing food. The whole place has a hige amount of charm. Only minor gripes were that... more

On arrival you feel very relaxed as the friendly staff make you welcome. The children are able to go off in safety to the kids club and the adults can enjoy the surroundings, spa and wonderful food. more

We decided to treat ourselves on the way back from a holiday in a yurt in Wales and turned to Mr & Mrs Smith.com to sort us out with a luxury idea. We found The Elms and decided to go for it - we needed a bath, a good meal and a great night's sleep. The hotel is gorgeous, relaxed,... more

My family and 2 children (age 7 and 20 months) stayed here on their Christmas package. It is impossible to fault the stay in any material way. We were welcomed warmly on arrival. Our room was not overly large but we booked late and were told exactly what we would get when we booked, and it was pretty much all... more

Of all the hotels that I have stayed in the most similar one to the Elms is the Best Western in Bristol. The decor and the quality of food/service are similar. We were hoping for a weekend with good food and service with the added bonus of creche and spa facitilies, and we were prepared to pay for the privilege.... more

First this is not a luxury hotel. It's at best shabby chic and at worst just shabby. The hotel has an official 3 star rating. This hotel caters for all of us who have little ones and need a hotel where they are catered for looked after and where they can have a great time. This is one significant niche... more

We booked this hotel so that we could visit our family who live in the area, and also to celebrate a family birthday with dinner in the restaurant. Our journey to the hotel was terrible as we were stuck in several traffic jams on the motorway, however upon arrival we were warmly welcomed at reception and our numerous bags and... more

I stayed with my family just a few weeks ago and I cant get over how great an experience this was. The Spa was a joy , My wife had a treatment , I used the gym and steam rooms- and an indoor out door pool ! Food is probably the best I have ever had - An "ofstead" Creche... more

We stayed at the Elms for a wedding, taking place over the May bank holiday. On checking in, I thought the staff were helpful, although I thought the lobby was quite a mess with kids' toys littered around. I should point out that this hotel is aimed at families and is probably quite good if you like going on holiday... more