Staff were friendly enough when we checked in, but the card key we were given was coded for a different room, so a return to the reception was required. We unfortunately ended up with room 108 which is an inside room (in the old part of the hotel), so I would try to avoid this if you can. The window... more

I reviewed this hotel a few months back, and copied the review to the hotel manager, eliciting a response that the issues I raised would be addressed. (please see my previous review). I am pleased to say that on my return reception staff (Vicky, in particular) were excellent. Very professional, very helpful and very efficient. Bar staff in the evening... more

This hotel is centrally located but my room at the front of the hotel experienced the noise from being on the main street in Worcester. The room was spacious, the bed comfortable and the shower was amazing. The air con was excellent so no problems with temperature (it was August). However there was plenty of noise from traffic on the... more

We stayed for 3 nights and chose to stay in one of the standard rooms at the back to cut out the street noise and because previous reviewers had been dubious about the air-conditioning in the front rooms. More on this below. Regarding tariff - the hotel website didn't seem to have the facility to book a weekend package and... more

Let me start with the good things about this hotel: Great location - in town opposite rail station (foregate st) with free parking for guests. The facilities include a gym and swimming pool. Selection at breakfast is pretty good as was the service. Now the rooms vary hugely in size and quality. On my previous stay here I had one... more

Unsmiling staff apart from pool supervisor who was helpful and charming. Perfunctory service at reception and in restaurant. Room was drab, grossly overheated and the window was sealed. Restaurant meal was bland and poorly presented - wished I'd gone out. A four star really ought to have some kind of personality, staff who are making an effort to make guests... more

The hotel cost us £90 for a double room, booking directly with the hotel. The location was very convenient about 5 minutes walk to the high street, cathedral, river. We, as with another reviewer, had to drive round the block as we missed the car park entrance. Parking is free for hotel customers. We found the check-in and out to... more

We were going the Malvern Show so decided to have one night in Worcester, picked this hotel for location and swimming pool and it looked good on the internet . Booked an executive room for £95.00, there was nothing executive about this room. On check in the receptionist was frosty to say the least and abrupt thought we were booking... more

The hotel had plenty of parking spaces, I but had to go round the block one more time to access the parking area which I'd missed the first time! The staff were very courteous at check-in. Our room was classed as Executive; very spacious and pretty well-equipped but the air-conditioning was not working and the windows did not open. Tried... more