We originally booked into this hotel for a two night break in a standard room but after reading mixed reviews we enquired about upgrading - Jasmine was fantastic in helping us to upgrade and the room was phenomenal (New part of hotel as opposed to older side) - Jasmine & her manager were indicative of the standard of service from... More

We have passed this hotel many times, the staff were great nothing too much trouble, uniforms could be a little brighter (not all black). Evening meal was great, but the waitress could have worn a larger size blouse. Room a little tried, bathroom warm modern and very clean. The thermal pools were great to warm through after walking on a... More

just got back from a splendid evening stay at this wonderful hotel, the staff were all very polite and welcoming and the facillities were spot on, we stayed in a superior room in the newish side of the hotel, the room was cosily warm without being too hot, although outside it was freezing cold and wet this room was lovely... More

Myself and boyfriend stayed here on the 20/1/12. What a lovely hotel we enjoyed our stay staff were lovely nothing was to much trouble . When we arrived late afternoon on the 20th we were greeted by the Receptionist who was lovely so friendly happy and helpful me and boyfriend both agreed she needs a pay rise or A medal... More

This could to a great hotel but it is not. Virtually all the staff are rude, do not care about their customers and are not approachable. The bar has a limited selection of drinks, the evening meal selection is limited and the rooms and other facilities are showing signs of neglect or disrepair. Not all of the spa / hydrotherapy... More

A late booking for the Christmas period is always a matter of 'fingers crossed and hope for the best' or 'just look on the bright side, relax and enjoy' - my husband booked this at short notice and we arrived on Christmas Day for a couple of nights, our original plans to stay on the South Coast changed at the... More

I stayed here with my husband for one night we paid £85 for b&b and this also included access to the spa. Although I want to slate this place for the things that aren't right I.e. Pealing paint and wall paper I can't help feeling that the things that were not perfect sort of contributed to the quirkyness of our... More

Despite its mixed reviews we booked 2 nights at the Wild Pheasant simply because we were attending a wedding there. Having read the reviews though we decided to pay extra for a superior room in the new part of the hotel. Despite paying c £100 for this room it wasn’t anything special and unfortunately we still had a problem with... More

When booking online the hotel looks lovely! However on arrival you will find that all the photos online are of the more expensive suits. There are no photos of the old part of the hotel, with most of the rooms in. When we went into our room the sink was cracked and the room was really outdated (not as shown... More