The staff were very friendly when I booked with them but what a disappointment when I arrived. I was tired after a long journey but my room was most unwelcoming and shabby. Desperate for a cup of tea but only two tea bags..... if I wanted a second cup, I could not have a morning one! I went to open... more

Stayed at this Spa hotel several times now after trying several others - the spa here has several types of jacuzzi unlike all others we've been to that only have one small jacuzzi. There's also a sauna and a steam room- could not understand complaints in other reviews that only one sauna was working- there IS only one. Also could... more

This place is the most child-unfriendly place we've ever stayed. We went with our 7 year old and the pool area was out of bounds. The hotel is dirty, old fashioned, cynical towards its guests and no wonder it runs on special offers on its website as it needs to get up to date. People now expect so so so... more

We were desperate for a much needed break and came home feeling worse than before we got there. The first room had wall paper hanging off the walls, was drab and dreary. We asked for our money back there and then but they refused to refund our money because we had booked it on-line through Legacy Hotels. We couldn't understand... more

My wife and I stayed at the Wild Pheasant for four nights in November 2009. Having spent much of my working life in 4* hotels, I can only describe the offering at the Wild Pheasant as exceptional value for money. Staff friendly and efficient. Evening meal superb all be it a little repetitive after 4 meals! But where oh where... more

This hotel needs updating very very quickly. Our room was in need of a make over, wallpaper coming off, the shower was awful and cold water only. The decor is dated and for the money it is poor value, we stay in many places and this is nearly at the bottom of the pile. The food was poor and over... more

Booked as a treat, and the rooms were fine but we had booked the hotel for the spa facilities so that the children could enjoy a swim after a hard day's walking. However they were not allowed in the pool, and NOTHING on the website or pre-booking information advised us of this. We complained and were wold we would get... more

We booked in around 5pm. Were told we would need to book for evening meal as tables were nearly all taken. Restaurant prices £20-£25. We were not told that bar meals were available. The room was large with king size bed. First impressions were ok, but then as we were settling in we noticed how dirty the carpet was (badly... more

Stayed as we were attending a wedding at Bodidris Hall a short distance away. Booked 2 rooms for my husband and two daughters thru Superbreak at a cost 46.50 per person including breakfast. As we had to be at the wedding for 2pm we stopped at the hotel at about 12.30pm (pre-arranged) and dropped luggage off to be held behind... more