From looking at the online images of this hotel it actually looked really nice and had that slick, contemporary feel to it... Boy was I wrong! On arrival everything seemed standard and looked like the hotel had had a cheap makeover. Once we checked in and made our way to our room I still had hope that room was going... more

I really don't know where to start with this hotel. Let's give the positives first because there are not many. The whole theme is unique and works well, especially for younger people. The room service gentleman was very polite - we walked in on him after breakfast and he offered to come back at a later time, and even came... more

If you want a clean hotel with really friendly staff then this is the one for you!! We stayed over the International Rugby weekend, which as you can imagine was very busy!! The staff were not fazed by this at all and check in was very efficient and friendly. The rooms were fab, light and very clean, and breakfast was... more

I stayed with 2 colleagues on business recently. The web site made the hotel sound good - modern, and funky. For £69 a night I was very disappointed. A Premier Travel Inn is the same price and offers a much better room. It's got a good location right in the city centre (the main reason I chose it) but other... more

First of all it is ok to stand at reception and maybe smile at the customer. I booked over the phone and was very clear that I wanted a budget twin. I was booked as a standard - and looking at the photos was put in a budget-. I was led to believe that the 2 nights were £109 and... more

I stayed here for the forst time with a few friends on 23rd dec last year. Have too say was pleasantly suprised for the money it was very clean and the staff were welcoming! Keep up the good work, we will sure be back in the near future too stay. more

DON'T STAY HERE!!! You can definitely do better! Having looked at the Big Sleep's website, I booked a room thinking it would be something like the Premier Inn - but with a little more individual style. As it was a last minute booking, I paid 78 pounds for a double. On arrival I was concerned by the strange chemical aroma,... more

This is the fourth time we have stayed at the Big Sleep over the last 7 years. Have always found the rooms to be clean& bright, the beds very comfortable, & the staff friendly & helpful. Yes the rooms are basic, the minimalist decor is not to everyones taste, but for the cost (we paid £50 booking through last minute.com)... more

Booked The Big Sleep Cardiff for one night as it is so near the Arena, for Viva la Diva. It was VERY disappointing. Twin room on 9th floor desperately needed refurbishment - bathroom curtains quite horrendous. Comfortable, basic beds and clean but overall experience very poor. Buffet breakfast eccentric to say the least- DIY everything - formica tables, no teaspoons,... more