Bad check in,rude receptionist. Hotel dirty with poor levels of customer service throughout hotel. Spa dirty,staff not helpfull.Therapist very rude.she short timed my treatment which was over priced.Resturant was chaos for breakfast,cold food again with poor service. Cocktails and bar very expensive.what should have been a luxury weekend treat turned out to be a overpriced youth hostel. more

I stayed at this hotel on the 31st of October 2009, with my girlfriend. I paid £159, for the Shopping Package, which was £20 cheaper than just booking an Executive Room with breakfast on it's own. For that the hotel provided taxis to and from the main shopping area in Cardiff, a £20 House of Fraiser gift card, and two... more

Staff were helpful and room was fine, but overall the hotel's a bit non-descript. It's not 5 star luxury. My husband paid £10 extra one night for the 'romantic package' which made us laugh as it consisted of 4 small strawberries, some jellies and a fluffly rug thing which I assume was part of the the package as it disappeared... more

I stayed here as a surprise for my girlfriend, we weren't disappointed. From the valet to reception staff, the concierge, the bar staff, the cleaners, everyone was absolutely superb, friendly and professional. The room was large with a balcony and floor to ceiling windows overlooking Cardiff Bay. Breakfast was good, plenty of choice and high quality, a buffet of cooked... more

Impressive entrance hall and exceptional service from staff on arrival including a complementary bottle of fizz in our room. The hotel is very modern in style, built about 10 years ago. Each room has a fantastic view of the bay due to the horse shoe shape layout. We stayed on a Sunday night when prices were very reasonable. Loved the... more

I booked this hotel as a birthday treat for my husband because of its position and the fact that it had a spa. When I rang to book it with their their booking agents I was told that they only had two rooms left, and the price was quoted as £1000.00 per night b&b!!! I laughed and said if they... more

we stayed here for our 25th wedding anniversary, it was fabulous, room was wonderful over looking the bay. cant wait to stay again. downside if i have to be picki spa is not good, look under the water and you see rust and scum? the whole spa needs updating, to be in line with the great hotel? had a treatment... more

Me & my partner decided to book for our second aniversary and i must say it was the best hotel we have every been to. Upon arival the staff were extrmemly helpful and the service was impecible, not just on reception but throughout our stay. we decided to use the Spa which was included in the room rate price and... more

Three friends chose the St David's Hotel & Spa as a treat for my 40th birthday.. and we were all looking forward to a much needed weekend away and some pampering. Arrival and check in at the hotel was smooth. The Hotel reception staff were welcoming, polite and helpful.. as were the concierge staff.. so far so good. The hotel... more