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Sandringham Hotel


21 St Mary Street, Cardiff CF10 1PL, Wales
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Reviews you can trust

61% Recommend
3.0 of 5 stars 59 reviews
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By trip type
All (59)
[ Date ] [ Rating ]
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3 of 5 stars
Malahide, Ireland
20 Nov 2009 | Trip type: Business, Solo travel New

Stayed in this hotel on a business trip to Cardiff in Mid-October 2009. The hotel is very centrally located near bus and train stations just around the corner from shopping and restaurant areas. It's typical British with lots of stairs and corridors before getting to the room. Room itself was ok. Clean and definitely much bigger than in similar hotels... more

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3 of 5 stars
Birmingham
30 Sep 2009 | Trip type: Couples
0/1 found this review helpful

We went to Cardiff for just one night & booked The Sandringham online which was VERY easy to do and a FANTASTIC price. Right in the centre of Cardiff its great to just step out onto the street and go hereever you want! Staff were very friendly on reception, and directed us to our room, all carpets needed renewing on... more

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2 of 5 stars
Bristol
26 Aug 2009 | Trip type: Couples
1/1 found this review helpful

We stayed here to watch U2 and had to book for 2 nights. On the plus side the staff were attentive, helpful, and the breakfast service was good. But the decor was so bad it looked grubby although the room had been well cleaned. The headboard was a pale green dralon type materail and was badly stained. The ceiling looked... more

Management response from
Owner 123, Owner

Firstly I would like to thank the reviewer about the nice comments made regarding our staff and breakfast. I can assure the reviewer our price was checked and was extremely favourable when compared with our competitors over this period. The room mentioned will be undergoing a refurbishment in October. I agree the headboard does look poor and the bathroom floor...

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1 of 5 stars
leicestershire
25 Aug 2009 | Trip type: Couples
1/2 found this review helpful

We arrived on the day of the U2 concert after a long drive (and having paid £280 upfront) expecting a decent hotel per the website - how wrong we were!! On arrival we found the lobby to be very shabby with thread bear carpet and the smell of "shake and vac". We obtained our key and made our way (with... more

Management response from
Owner 123, Owner

I don't think there is much point me saying anything about this review. Clearly the reviewer did not like the hotel at all. I think it is very harsh, unfair and untrue but I respect their right to comment on Tripadvisor.

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3 of 5 stars
devon
23 Aug 2009 | Trip type: Couples
1/1 found this review helpful

Just returned from a two night stay which cost us nearly three hundred pounds .We came up to see U2 concert .It is a perfect location for concerts /shopping as everything is on the door step .This does however mean night times are very noisey . I think the hotel is very overpriced only being a 2 star and def... more

Management response from
Owner 123, Owner

Thanks to the reviewer for praising the service of our staff. I can promise that the room price was favourable when compared against our competitors for this period. I am surprised about the critisism regarding breakfast. The cooked breakfast includes everything you would expect. On the menu is also the choice to have a bigger breakfast so guests are welcome...

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4 of 5 stars
Denver, Colorado
18 Aug 2009 | Trip type: Solo travel
1/1 found this review helpful

Great location but lots and lots of steps, including from the street up to reception. If an extra staff member is around, they will help with luggage. Breakfast was good and the staff, both in reception and those serving breakfast, were kind and helpful, and the price was certainly fair. The only problem with my room was a shower that... more

Great Hotel
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5 of 5 stars
Carmarthen
14 Aug 2009 | Trip type: Business
1/1 found this review helpful

Had a great stay as usual at the Sandringham, the staff are very friendly and informative and they had a really sexy woman working on reception....she's French I think!!!! Rooms are spacious, comfy and good value and the location is ideal for a good night out in Cardiff, followed by a tasty breakfast the next morning Top hotel in a... more

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4 of 5 stars
Singapore
17 Jul 2009 | Trip type: Solo travel

The Sandringham Hotel is a cosy family-owned hotel located right in the heart of Cardiff on St Mary's Street, about 10 minutes walk from Cardiff Central station. It is a 5-storey Victorian-style building. The hotel lobby is on the second level. The room that I had was big with a double bed and an attached bathtub ensuite. A hearty English... more

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1 of 5 stars
London
11 Jul 2009 | Trip type: Friends getaway
1/2 found this review helpful

This was the most awful hotel I have ever stayed in. Rooms were dirty, sheets hadn't been changed (still had make up on the sheets from a previous visitor), the breakfast was greasy and very scary. The glass front door had been smashed overnight. Party in the function room until 1 am. Hugely overpriced. I don't think I can go... more

Management response from
Owner 123, Owner

I beg readers to ignore this very nasty review. The customer got the price wrong even though it was clear in writing before he stayed. He became disgruntled and so we made a concession on the rate only for us now to receive this on Trip Advisor. I shall answer the review in point form. 1/.The sheets are professionally laundered....

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1 of 5 stars
Wales
10 Jun 2009 | Trip type: Business, Couples
1/1 found this review helpful

We booked one night at the Sandringham due to attending a function in Cardiff. There are some positive and negative comments I would like to make. We arrived at the hotel at 10.15 a.m, which is far earlier than the standard check in time of 2 p.m. We had a function to attend at midday and intended to ask the... more

Management response from
Owner 123, owner

What a shame. The guest has received our first class service which by the way is reviewed as being the highest of all the Cardiff Hotels on a leading booking agent's website only to leave disappointed. I shall respont to this review in point form 1/.The bed was not very old but I have had it replaced on the advice...

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Sandringham Hotel Also Known As

  • Sandringham Hotel Cardiff
Address: 21 St Mary Street, Cardiff CF10 1PL, Wales