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The Angel Hotel

4.0 of 5
Castle St, Cardiff CF10 1SZ, Wales
Hotel amenities
The Angel Hotel
Ranked #34 of 83 hotels in Cardiff
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179 reviews from our community

Traveller rating
    43
    73
    32
    22
    9
See reviews for
Families
18
 
Couples
69
 
Solo
11
 
Business
27
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Gloucester
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

The staff at front of house could not have been more helpful and suggested that we upgrade to a Premier Room. This was well worth the small amount of extra cost and we benifited from much better facilities and FREE parking. Our room was spacious and well appointed over looking the Castle (check it out if you have time) and... More

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London
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 20 May 2013 NEW

This hotel is very well located, adjacent to the Castle and the Millennium stadium and within walking distance of the station. The lobby is imposing and the staff extremely courteous and helpful. However, the hotel is badly in need of investment. The rooms are sparsely furnished, tired, with thin grey towels and the staircases and other common areas have peeling... More

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Auckland Region, New Zealand
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013 NEW

An older hotel with great atmosphere right opposite Cardiff Castle. Parking onsite was handy and the breakfast was great. Although the weather was freezing the staff and hotel were warm and summery! Very kid friendly and the room was huge by UK standards

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Pembrokeshire
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 10 May 2013

Couldnt have asked for better service, Carpark just behind the building which is great. Be careful when staying here if an event like the rugby is on as your right by the stadium they stop the traffic and close roads which takes you forever to park your car. We asked for a double room and ended up with 3 single... More

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See 4 more reviews by fruit-loop-123 for Cardiff
Swansea, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 May 2013

The service we received was very good especially during our evening meal and it was nice to have staff who were also Welsh speaking. The quality of the meal was excellent. The hotel reception area, bar and restaurant has been refurbished and is nice. Our upgraded bedroom was a bit dated but was clean and a good size. The only... More

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joanne m, General Manager at The Angel Hotel, responded to this review
10 May 2013

Many thanks for taking the time to post your review about your stay with us at The Angel Hotel. It is great to read that you will be returning, we look forward to welcoming you back ! Regards More

livonia,mi.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 7 May 2013

on a 2 week tour of the UK and spent 1 night at the angel which is across the street from the castle.the hotel old, dirty, and lacks adequate staff. the rooms were poor,at best, and dingy. after returning from our evening at the castle 8 people from our group tried to get a drink at the bar,BUT ..no bartender.... More

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joanne m, General Manager at The Angel Hotel, responded to this review
10 May 2013

Thank you for taking the time to post your review. I am very sorry to read of your disappointment. Please do not hesitate to contact myself so that we can discuss your disappointment in more detail. Joanne McElveen, General Manager - j.mcelveen@pumahotels.co.uk More

Worcestershire
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 7 May 2013

The staff were all very helpful and the evening meal was excellent. We were given an upgraded room and I agree with other reviews the rooms do need someTLC (ie paint peeling off a wall )but overall a pleasant stay and I would recommend and stay there again.

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joanne m, General Manager at The Angel Hotel, responded to this review
10 May 2013

Many thanks for taking the time to post your review with regards to your recent stay at The Angel Hotel. It is great to hear you found your stay excellent value and received very good service. We are currently completing an internal refubishment programme of our bedrooms and will certainly take your comments into consideration, I was pleased to hear... More

1 review
2 of 5 stars Reviewed 6 May 2013 via mobile

I came to stay at the angels for a familly wedding, when I arrived I was very pleased with the location very central. We checked in and was given our room cards, on arriving at the room it was ok a bit old fashioned but ok. As i unpacked I noticed it was very noisy I could hear cars buses... More

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Glasgow, Scotland
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 28 April 2013

Hotel was booked by my corporate travel team, so did not know what to expect. On the positive side, a good location, pleasant staff and very nice public areas / entrance. On the less positive my room was in need of some TLC with scraped wall paper and paintwork, lighting so dingy it was hard to see my papers on... More

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joanne m, General Manager at The Angel Hotel, responded to this review
10 May 2013

Many thanks for taking the time to post your review. I am very sorry to read of your disappointment. Your feedback is taken most seriously and will be reviewed with the team to ensure improvements are made where necessary. I do hope you will return so that we have the opportunity to deliver a much better experience. Regards More

Wales
Top Contributor
68 reviews 68 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 26 April 2013

The decor is a bit tired, the rooms are fine, clean if a little short on space. And the staff are OK, helpful but slightly anonymous.The location is perfect for Cardiff. It is now owned by a group so reservations are central. It is better to try to get to speak with the hotel directly if you can.

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See 3 more reviews by ebass for Cardiff
joanne m, General Manager at The Angel Hotel, responded to this review
10 May 2013

Thank you for taking the time to post your review. All your comments are highly valued and are fully reviewed with the team here. We have recently recruited a reservationist who will be based at the hotel full-time, all calls are now taken directly at the hotel. I do hope this solves the frustration you experienced at the time of... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Very good(9)
  • Car park(8)
  • Reception staff(5)
  • Millenium stadium(5)
  • Friendly and helpful(4)
  • Great location(4)

Additional Information about The Angel Hotel

Address: Castle St, Cardiff CF10 1SZ, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar/Lounge Business Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotels in Cardiff
Price Range: £
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Barcelo Cardiff
Angel Hotel Cardiff
The Angel Hotel Cardiff, Wales

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The Angel Hotel
See lowest price for your stay*
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