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BEST WESTERN PLUS New House Country Hotel

Thornhill Road, Cardiff CF14 9UA, Wales
Hotel amenities
BEST WESTERN PLUS New House Country Hotel
Ranked #6 of 83 hotels in Cardiff
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142 reviews from our community

    Trip type
Traveller rating
    83
    42
    9
    5
    3
Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 May 2013 via mobile

My husband and I were invited to friends wedding and what am amazing time we had the ceremony was just beautiful (this is the first non church wedding we have been to) it was really personal to the bride and groom the meal was fabulous the soup tasty,chicken was perfectly cooked and veg was tasy and all food was served... More

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Taunton, United Kingdom
1 review
2 of 5 stars Reviewed 30 April 2013

A lovely hotel in a super location, but don't go there at weekends! The hotel entertains large wedding parties and, does not supervise/manage the rowdy guests during the evening/night. They should separate such parties, placing them at opposite ends of the premises or, failing that, offer substantial discounts to those who will tolerate the disturbance/inconvenience.

Was this review helpful? Yes
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review
3 May 2013

Dear Reviewer, Thank for taking the time to leave us your feedback, it is only with valuable feedback both the good and the not so good that we can further improve the services we offer to our guests. I am sorry to hear that you encountered some disturbances from other guests present in the hotel during your stay, the hotel... More

Llanelli, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 25 April 2013

Spent a lovely weekend here for a school reunion. There is no lift in the hotel and I was up on the second floor. My case was heavy and was asked if i wanted help at reception and this was quickly found. The room was in the eaves, i expect where the servants once lived when it was a Country... More

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Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review
1 May 2013

Dear Reviewer Thank you for your kind words regarding your stay at the hotel and I do hope you will stay with us again in the future. More

Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 25 April 2013

Found this hotel through the BESTWESTERN website and it was a reasonable room rate for a medium size hotel just outside Cardiff. I was travelling with 2 colleagues and all we were looking for was a good comfortable room, bed and a nice dinner. I really enjoyed the dinner as did my colleagues with unusual dishes such as fried soft... More

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Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review
1 May 2013

Dear Reviewer Thank you for your kind comments regarding your stay at the hotel, and you certainly cannot beat that view in Cardiff. We have actually planned to change over to duvets in the near future, so please visit us again and stay in comfort. More

Blackpool, United Kingdom
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 25 March 2013

Beautiful hotel, fabulous view. Helpful friendly staff, good food for the most part. The phone in my room didn't work so had to walk down to reception to order room service - hardly a problem but irritating as I told them the evening I arrived for a two night stay and the fault wasn't looked at. Also the breakfast on... More

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review
5 April 2013

Dear Reviewer Thank you for your review on the hotel, I am sorry to hear you encountered some problems whilst staying at the hotel, it is only with these reviews we can try and improve our service for future guests. I do hope you will consider staying with us again in the future. More

Caerphilly, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 23 March 2013

This was a really great hotel. The room was very impressive and much larger than the average hotel room - loads of character. The bathroom was also amazing with great facilities! You really do feel at home. We stayed in a room with a balcony/terrace which showed off nice views of Cardiff. If it had been Summer when we'd visited... More

Was this review helpful? Yes 1
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review
5 April 2013

Dear Reviewer Thank you for your kind words regarding your stay at the hotel, it is with these encouraging words we continue to strive to provide the service you received. We hope you will consider visiting us again in the future. More

South Wales UK
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 17 March 2013

I booked 5 rooms for the Saturday of the Wales V England rugby...the only hotel in Cardiff prepared to take a one night booking...all of the chains in town wanted a minimum of two night stay and were charging way over the top prices. New House Country offers a variety of different bedrooms, all extremely large with exceptionally spacious bathrooms.... More

Was this review helpful? Yes 2
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review
5 April 2013

Dear Reviewer Thank you for your kind words regarding your stay at the hotel and your enjoyable day at the rugby. We look forward to welcoming you back for future rugby dates. More

Cambridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 March 2013

I have just returned from a very enjoyable stay at this hotel, following a friend's wedding there this weekend. The hotel staff are friendly and very helpful and appear to run a tight ship! Our bedroom was spacious and the bathroom was a very good size. The room's decor isn't particularly modern, but was still nice. The scenery around the... More

Was this review helpful? Yes 2
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review
12 March 2013

Dear Reviewer Many thanks for your kind words reagrding the hotel, I am glad you enjoyed your friends wedding and I hope to see you at the hotel again in the future. More

Cardiff
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 27 February 2013

Afternoon tea was fine, reasonably priced with good strong tea and a variety of sandwiches, scones and cakes. Staff were friendly and efficient. I think the atmosphere could have been a little better, some background music and more logs on the fire would have been nice. All in all, we enjoyed a nice afternoon in very pleasant surroundings. I would... More

Was this review helpful? Yes 1
See 4 more reviews by Italianoincardiff for Cardiff
Alix S, Front Office Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review
12 March 2013

Dear Reviewer Thank you for your kind comments regarding the hotel and I will ensure your recommendations are passed onto the Director to consider. We look forward to seeing you in the Summer for an afternoon tea outside. More

West Lancashire.
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 18 February 2013

Stayed 2 nights for a Valentines day, Anniversary break. Superb room, very large, large balcony, great views across Cardiff. Very clean Hotel, friendly staff, very good food. Well placed for getting into Cardiff, although sat nav took us up some scary B roads to get there.

Was this review helpful? Yes 3
759Alix, General Manager at BEST WESTERN PLUS New House Country Hotel, responded to this review
21 February 2013

Dear Reviewer Thank you for your kind words regarding the hotel, we do hope you will visit us again in the future. More

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Additional Information about BEST WESTERN PLUS New House Country Hotel

Also Known As:
Best Western Cardiff
Cardiff Best Western
BEST WESTERN PLUS New House Country Hotel Cardiff, Wales
Address: Thornhill Road, Cardiff CF14 9UA, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotels in Cardiff
#5 Business Hotels in Cardiff
#6 Family Hotels in Cardiff
Price Range: ££
Official Description (provided by the hotel):
We are delighted to be awarded the highly acclaimed ‘PLUS’ status from the Best Western group. We join just 12 other hotels to have achieved such an accolade in Great Britain and only 121 globally.The ‘Best Western Plus’ status, launched in September 2011, categorises a selection of properties that now sit between the existing Best Western Premier and Best Western tiers. The tiers were created to give consumers more choice and clarity easing their decision making process, something that travel customers are increasingly searching for.Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star BEST WESTERN PLUS New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind. ... more   less 
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BEST WESTERN PLUS New House Country Hotel
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