We recently visited Wales and our last night there, we spent at the Riverbank Hotel in Cardiff. We had previously stayed there twice before and could overlook the old fashioned furniture, the saggy bed springs and rooms that should have been updated 10 years before, however, this time, we were given a room that supposedly had been cleaned. When we entered it, I first looked in the bathroom and was disgusted to see that the floors were filthy, dust and dirt was in all the corner of the bathroom, streaks of dirt running down the walls and the shower curtain was moldy and smelly. There was also a piece of paper on the floor and no toilet tissue. When we went to dinner we stopped at the front desk and told them of the problems. They said they would immediately have it cleaned and apologized. When we returned, we had toilet tissue and the paper wasn't on the floor any longer, but the bathroom was no cleaner. We will not stay there again! Very disappointing.
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