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Holiday Inn Express Cardiff Airport


Hotel class 3.0 of 5
Port Road, Cardiff CF62 3BT, Wales
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Reviews you can trust

93% Recommend
4.0 of 5 stars 32 reviews
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By trip type
All (32)
[ Date ] [ Rating ]
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4 of 5 stars
Dublin
20 Oct 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I Travelled to Cardiff in Mid-October for a University open day, looking for somewhere affordable and close to the airport the Holiday Inn Express catered to my needs perfectly. The decision to stay with Holiday Inn Express came from a previous positive experience in the US. On my arrival in Cardiff airport the hotel shuttle picked me up within moments... more

Management response from
James Coombe, Guest Services & Reservations Manager

Many thanks for taking the time post a review and offer your comments. I am delighted that you enjoyed your recent stay with us, the fact that we met your expectations of the brand is also very encouraging. I do hope we will have the pleasure of welcoming you back to our hotel on your next visit to the Vale...

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4 of 5 stars
Wales
25 Aug 2009 | Trip type: Family

I chose this hotel to stay at prior to flying from Cardiff because the it worked out only £30 more than airport parking would have cost for the duration of my vacation. It is in great location with modern spacious rooms. It is also very clean & the free shuttle service to the airport was fast friendly & efficient. The... more

Management response from
James Coombe, Guest Service Manager

Thank you for taking the time to post a review. Guest feedback is one of the most important and effective methods in allowing us to constantly monitor and improve the service we offer and i am pleased you have taken the time to offer your comments. I am delighted that you were satisfied with the simplicity and hassle free experience...

Excellent
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5 of 5 stars
Wales
27 Jul 2009 | Trip type: Couples

We booked a one night park stay and go package before our holiday. The staff were superb and our room on the top floor was spacious and clean. When we reported the kettle was not working, someone attended immediately and when it could not be fixed offered to move us to another room. We did not want to move, so... more

Management response from
James Coombe, Guest Service Manager

Many Thanks for taking the time to offer your feedback and post a review. I am thrilled to read that you enjoyed your recent stay with us at Cardiff Airport. Please accept my apologies for any inconvenience caused due to the fault with the kettle in your room. I am pleased that you were satisfied with the alternative solutions offered....

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5 of 5 stars
Llanelli
19 Jul 2009 | Trip type: Family

Perfectly sited for Cardiff airport. Rooms very clean and breakfast was also good. Only problem was finding a parking space but we did find one in the end. Usually stay in travelodge or Innkeepers lodge but this hotel much better. It is dearer but well worth the extra. Such a relaxing way to start a holiday that we have re-booked... more

Management response from
James Coombe, Guest Service Manager

Many thanks for your comments and kind words. Cleanliness, Guest Service and Value for money are all key factors that we pride ourselves on. I am pleased that you enjoyed your recent visit to our hotel and am delighted that you have decided to stay with us again. We look forward to welcoming you back to Cardiff Airport on your...

Smart Choice
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5 of 5 stars
London, United Kingdom
13 Jul 2009 | Trip type: Couples

About 10 miles from Cardiff, this hotel is a convienient stay to get away from the hustle and bustle of downtown. Staff are friendly, rooms are impressive breakfast straightforward continental, we were pleasantly surprised, and well deserved of its positive reviews. The hotel overlooks the airport , so if you arent using sat nav then just follow signs to the... more

Management response from
James Coombe, Guest Service Manager

Thank you for taking the time to write a review. Your positive feedback is very encouraging and i am absolutley delighted that you enjoyed your recent stay with us. I hope we have the pleasure of welcoming you back to our hotel in the near future. James Coombe Guest Service Manager

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5 of 5 stars
Pembrokeshire
7 Jun 2009 | Trip type: Family

Hotel was clean,staff very helpful.Breakfast available at any time buffet style to suit your flight time.Hotel courtesy bus will take you & your luggage to airport which is 5 minutes drive away & when you arrive back at end of your holiday there is a courtesy phone in the arrivals hall so that you can contact the hotel & they... more

Management response from
James Coombe, Guest Service Manager

Thank you for taking the time to post a review. Your positive feedback is very encouraging and I am delighted that you enjoyed your recent stay with us. I hope we have the pleasure of welcoming you back to our hotel in the near future. James Coombe Guest Service Manager Express by Holiday Inn Cardiff Airport

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4 of 5 stars
Wales
5 Jun 2009 | Trip type: Couples

We've stayed here a few times & it is perfectly situated right next to Cardiff Airport. The staff are always really friendly & helpful. Rooms are clean, modern & functional. The continental breakfast is perfect for an early morming There's a Toby Carvery a short drive down the road which we use, but I think the hotel will order in... more

Management response from
James Coombe, Guest Service Manager

Thank you for taking the time to write a review. Our team are committed to delivering outstanding customer service to all of our guests and your comments are very encouraging. I hope we have the pleasure of welcoming you back to our Express by Holiday in the near future. James Coombe Guest Service Manager

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4 of 5 stars
West Drayton, United Kingdom
17 May 2009 | Trip type: Friends getaway

Typical Holiday Inn Express - you know what to expect. What made this really special though was the amazing staff - very helpful, very friendly and really looked after you. Highly recommended more

Management response from
James Coombe, Guest Service Manager

Thank you very much for taking the time to post your comments. Guest feedback is an essential element in allowing us to constantly review and improve the service we offer. It is very encouraging to read your comments. Our staff are committed to providing outstanding customer service to all of our guests and i am delighted we have met your...

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5 of 5 stars
Pembrokeshire
4 Mar 2009 | Trip type: Couples
1/1 found this review helpful

Stayed overnight before flying to Edinburgh. The hotel itself was the standard Holiday Inn Express, but what makes this one stand out is the staff. Every member of staff went out of their way to be helpful and friendly they were a joy to deal with. Would definitely stay here again and recommend it. more

Management response from
gsmcardiff, Reservations Manager

Thank you for writing your review. I am pleased to hear that our staff here made your stay enjoyable. We pride ourselves to go the extra mile with all our guests. I am also pleased t see how you rated us on the cleanliness, value, rooms and so-on. Thank you for that. I hope to see you again soon.

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4 of 5 stars
Wales
8 Nov 2008 | Trip type: Family
1/1 found this review helpful

Fantastic value - rooms sleep up to 4 people for the same price. Comfortable beds (one double, one sofa-bed), adequate space, clean bathroom, breakfast included. 5 mins walk to terminal or free minibus transfer. Polite efficient staff. Excellent value for a basic, clean and convenient overnight stay. Can eat on site or drive to local hostelries. Also do parking deal. more

Management response from
gsmcardiff, Reservations Manager

Thank You for taking the time to post a review, i am pleased that you enjoyed your stay with us and that you would reccommend us to other people. I hope you will return soon to enjoy another relaxing stay. Thank you.

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Holiday Inn Express Cardiff Airport Also Known As

  • Holiday Inn Express Cardiff
  • Holiday Inn Cardiff
  • Cardiff Holiday Inn
Address: Port Road, Cardiff CF62 3BT, Wales