As some other reviews have posted, this is a Holiday Inn in dire need of a facelift. We (wife and I) abtained a cheap late B&B deal at £80 for the night. Unfortunately the quality of the room did not match the price. Grubby! The en suite had that "smell" where damp had migrated into various part of the bathroom... more

I booked a twin non-smoking room for two nights some time ahead, and when I checked in was given the key and set off merrily to my room. I was a little wary of the atrocious 'Crossroads Motel' style exterior and decor and things looked a little shabby inside, but all seemed well until I opened the door of my... more

The most important and lasting impression you get of any hotel is the welcome that you receive at reception. We were met by an automaton who could it seemed only answer questions that she was programmed to answer. If you should dare to ask something else then you will be met by a blank expression until you revert to the... more

Convenient Hotel adjacent to M4. Ideal for my journey to Swansea. Decent car park, efficient and very helpful staff - especially in the morning. Breakfast was hot and not greasy. Very efficient. Room was great with air con. No free wi fi Bathroom clean £90.00 B&B. Not cheap but it served the purpose. Not the place to go for a... more

Stayed one night, asked for a quiet room on booking which was given, rm 357 newly refurbished- a bit small for 2 , but fine for one- nice big desk great for my business emails that evening. Comfy bed, nice flat screen TV, clean bathroom. Pool small but warm and clean, had bar meal - the beer was very reasonable... more

My company booked me in here whilst I was working in Newport, and after reading some of the previous reviews, I arrived with a degree of trepidation. The location is great if you need easy access to the M4, as it is only 100 yards from the slip road. The outside of the hotel is nothing to write home about,... more

If we had seen the reviews before we had booked we would have been put off ! From the outside the hotel looks a little old and unloved, but once inside it was a great deal better. Our room had obviously been recently decorated and was very comfortable and in excellent condition. The staff were all very friendly and helpful... more

We stayed here overnight to break up a long drive. Having stayed in other Holiday Inns I would say this is not their best or most sparkly establishment . It was however clean, the beds were comfortable, the staff were helpful and the pool small but pleasant for a relaxing dip. Dinner was disappointing, the food had been out a... more

These are the comments I posted on the Holiday Inn feedback form... * Your "Premier" check in area in reception, bounded with gold rope, looks bizarre and when there's only one member of staff on reception it doesn't really matter where you stand to check in and out! Whoever thought of that needs to actually work in a hotel for... more