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Hilton Newport


TripAdvisor Popularity Index
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#16 of 25 hotels in Newport
TripAdvisor Traveller Rating
  • A summary score based on quality, quantity and age of traveler ratings.
2.5 of 5 stars 96 Reviews
Do not recommend63% |
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“Not nearly as bad as reviews suggest” 31 May 2009 - nothingbutthebest
“Is this really a Hilton?” 29 May 2009 - Gwyndy
Call now to book: 1-800-45-HOTEL from hotels.com

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What's Near Hilton Newport

Top-Rated Nearby Accommodations
Hotel GBP* Distance Rating
Gwern-Eiddig Farmhouse B & B N/A 0.0 mi 0.0 km 4 of 5 stars
'At Home in the City' Apartment N/A 1.3 mi 2.2 km 4 of 5 stars
Chapel Guest House N/A 1.7 mi 2.7 km 4 of 5 stars
Premier Inn Pontypool - Cwmbran £59 1.8 mi 2.9 km 4 of 5 stars
The Waterloo Hotel & Bistro £70 2.2 mi 3.5 km 4.5 of 5 stars
All Accommodations in Newport
*Average price
Top-Rated Nearby Restaurants
restaurant Distance Rating
Koh-I-Noor 1.1 mi 1.7 km 4 of 5 stars
Fratelli Restaurant 1.5 mi 2.3 km 4 of 5 stars
The Waterloo Hotel and Bistro 2.2 mi 3.5 km 4.5 of 5 stars
All Restaurants in Newport
Top-Rated Nearby Things to Do
Thing to Do Distance Rating
St. Mellons Golf Club 11.9 mi 19.1 km 3.5 of 5 stars
Wales Millennium Centre 13.3 mi 21.3 km 4 of 5 stars
Oblong Gift Shop 15.4 mi 24.7 km 4 of 5 stars
All Things to Do in Newport
Hilton Newport
Chepstow Road
Newport NP18 2LX
Wales
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Traveller Advice on Hilton Newport

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Hilton Newport
Hotel class 3 of 5
Chepstow Road, Newport NP18 2LX, Wales
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Traveller Reviews

63% Do not recommend
2.5 of 5 stars 96 reviews
Excellent
7
Very good
15
Average
21
Poor
26
Terrible
27
By trip type
All (96)
Business (29)
Couples (27)
Family (10)
Friends getaway (8)
Solo travel (8)
[ Date ] [ Rating ]
“Not nearly as bad as reviews suggest”
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3 of 5 stars
nothingbutthebest
Dublin, Ireland
31 May 2009 | Trip type: Business, Solo travel

Easy to find, just off the M4, this is a good stopover hotel that is not nearly as bad as some of the other reviews suggest. Staff are very helpful, and there is a nice seating area outside, with a big pond stocked with massive Koi carp. Rooms are OK, but there is no air-con and no mini-bar. Also, no... more

Management response from
GM_HiltonNewport, Hotel Manager

Dear Sir, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I am glad that I was able to speak to you personally during your stay and I wanted to assure you that we are undergoing constant change to improve guest experience...

“Is this really a Hilton?”
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1 of 5 stars
Gwyndy
Wrexham
29 May 2009 | Trip type: Couples

This hotel was so awful that I am still wondering how it can carry the Hilton name which I have always believed to be synonymous with quality, good service, and good value. Apart from the internal public areas the hotel is shabby and desperately in need of a major makeover. In our 'deluxe' room the wallpaper was falling off the... more

Management response from
GM_HiltonNewport, Hotel Manager

Dear Sir, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. We are undergoing constant change to improve guest experience including scheduled refurbishment and I hope to welcome you back in the future to experience this for yourself. Thank you for staying...

“Great rooms, modern and very comfortable”
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4 of 5 stars
vic123
Dorset, England
18 May 2009 | Trip type: Friends getaway

I didn't realise that it was that long ago that I'd stayed but on thinking of the places I've stayed, I can pick it out as a very smart hotel inside, not such a great look from the outside but it opens up when you go in with a large smart lobby area. The room that we had was very... more

Management response from
GM_HiltonNewport, Hotel Manager

Dear Sir, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I am glad that you found our location good, and would definately recommend the Hilton Newport. We are undergoing constant change to improve guest experience and I hope to welcome you...

“disappointing”
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2 of 5 stars
jakestake
middx
12 May 2009 | Trip type: Business

it was clean but the bath room was sooooo out of date dirty nets and holes in the carpet needs a refit the starff were all nice food was ok not much of a choice no lift to the floors and no help with cases ok for a night but no more disappointing that this is a hilton more

Management response from
GM_HiltonNewport, Hotel Manager

Dear Sir, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. We are undergoing constant change to improve guest experience, including planned refurbishment within a number of bedrooms. I hope to welcome you back in the future to experience this for yourself....

“Absolutely awful”
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1 of 5 stars
CharlieFox
UK
21 Apr 2009 | Trip type: Business, Solo travel

Dirty room, worn out fixtures, grubby sheets, grubby shower, tatty carpet, over priced food and pay for parking on top of all that! The reception area is indeed of a high standard but beyond that, it's 2* at best and really is back packer hostel standard. I will never stay again and feel robbed of good money in staying there. more

Management response from
GM_HiltonNewport, Hotel Manager

Dear Sir, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. We are undergoing constant change to improve guest experience, including planned refurbishment within the hotel and I hope to welcome you back in the future to experience this for yourself. Thank...

“Avoid at all costs”
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2 of 5 stars
mickwolf
wales
18 Apr 2009 | Trip type: Business

Stayed here for 6 nights over the Easter period.I checked in here after failing to get a good night's sleep at the nearby Premier Inn.(5 metrres from M4). The check in was quick and friendly,however there is one Receptionist who is hell bent on upsetting guests.The Lobby is impressive and creates a good impression,but when you enter the corridors,you see... more

Management response from
GM_HiltonNewport, Hotel Manager

Dear Sir, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. We are undergoing constant change to improve guest experience including a refurbishment schedule and I hope to welcome you back in the future to experience this for yourself. Thank you for...

“Rugby Weekend Away”
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3 of 5 stars
Roverbjc
Kent
31 Mar 2009 | Trip type: Friends getaway

I have stayed a few times at this hotel, but was disappointed this time, it really is time to carry out some refurbishment works - no mini bar, tv cabinet doors hanging off and room type changed without letting us know, though once we nicely said we were not happy with this, an additional complimentary room was provided. I had... more

Management response from
GM_HiltonNewport, Hotel Manager

Dear Sir, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. We are undergoing constant change to improve guest experience including scheduled refurbishment and I hope to welcome you back in the future to experience this for yourself. Thank you for staying...

“Insult to Hilton Name”
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1 of 5 stars
flossy55
UK
21 Mar 2009 | Trip type: Friends getaway

Stayed here about 3 years ago and don't think any money has been spent on it since. The rooms were tired and dirty, for which there is no excuse. Changing rooms to pool was dirty and lots of sand on the floor, no idea why. Meal was blane and overpriced. Only good point was the staff were cheery. Won't be... more

Management response from
GM_HiltonNewport, Hotel Manager

Dear Sir, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. We are undergoing constant change to improve guest experience including scheduled refurbishment and I hope to welcome you back in the future to experience this for yourself. Thank you for staying...

“Don't believe all the negative reviews”
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4 of 5 stars
kimbugs
London
16 Mar 2009 | Trip type: Business

I only read the reviews for this hotel after it had been booked for me by someone else. I must say that I was not expecting much What a pleasant surprise! I got a discounted rate for a club room, £63.62 which included breakfast and use of the leisure facilities. Check in was fast, the staff very polite. In fact,... more

Management response from
GM_HiltonNewport, Hotel Manager

Dear Sir, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I am glad that you found all of our staff very helpful and friendly and and enjoyed your stay with us. We are undergoing constant change to improve guest experience and...

“Amazing”
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5 of 5 stars
EZYFlyer
Sutton-in-Ashfield, UK
13 Feb 2009 | Trip type: Business, Solo travel
2/3 found this review helpful

I stayed here for two nights whilst I was on business in Newport. I'd read the reviews and wasn't expecting much, but boy was I wrong. I wondered if I'd stayed at the same "Hilton Newport" as everyone else! On walking in I was amazed by the beautiful lobby, very grand. Check in was fast and efficient, staff very friendly.... more

Management response from
GM_HiltonNewport, Hotel Manager

Dear Sir/Madam, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I am glad that you found our staff efficent and helpful and had a fantastic stay with us. We are undergoing constant change to improve guest experience and I hope to...

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Hilton Newport Also Known As

Address: Chepstow Road, Newport NP18 2LX, Wales