I felt I had to write a review after enduring a night in one of the dirtiest hotels I have ever had the misfortune of visiting. My Partner and I have always spoken very highly of the Hilton and it has been a popular choice of accommodation for us over the years. I am always confident when I book with... more

Just wished I had read your review before we left home. Booked a de-luxe room, smoking for 3 nights. When we arrived we were told all de-luxe were none smoking, we were given a suite. !! The bathroom sink was cracked all, mildew on tiles over bath. Well the bedroom the sheets did'nt fit the bed & the mattress -... more

Stayed here for 2 nights last week. Hotel is tired in appearence, I stayed here back in 2001 and it doesn't look like it has had a re-furb since then. Our room was very clean but the bathroom had a drain like smell and paint was peeling from the ceiling. We ate in the hotel on the first night as... more

Stayed 2 nights on deal including 1 evening meal & 2 breakfasts. Good standard Hilton Hotel with full leisure facilities. We had a Club room as Hilton Honour guests - was a little jaded & clearly some refurb is needed. However, the Public areas were fine. The food was good, staff reasonable. We also ate at a Beefeater Restaurant within... more

Don't bother with this hotel. I was very disgusted at that fact this was an Hilton Hotel!! The Hotel was dirty, smelt quite bad and is in desperate need of some TLC! The reception staff need some more training for Hilton staff, who didn't even apologise when I was put in a Smoking Room when I requested many times I... more

I think I should have read previous reviews before booking here. I am afraid that the first impressions of this hotel were very poor in terms of service and standards. I had booked a 2 night Dr Who package in one of the "deluxe rooms". The website made the package seem very good value for money but on arrival none... more

Perhaps mixed reviews result from variable levels of service: at busy periods it seems staff could not perform to satisfactory standards, that one would normally expect from Hilton? Our stay in April was a mixed experience: some tired furnishings did not impress, in one bedroom a large cobweb suggested lack of attention to cleaning routines, and at breakfast having to... more

We had very nice time, may be it's a time to refurb the bedrooms and the Breakfast room, we like the fish pond,the kids love it and we enjoyed the pool . more

This hotel has become a favourite as a base for visiting South Wales, the Wye Valley, and Gloucestershire. There is always a warm welcome, and attentive, efficient staff, allowing a restful, flexible, unhurried stay. Always experience a particularly good breakfast, and delightful welcome package for frequent guests. more