Arrived at the hotel after lunch time. Straight away was taken care of, from parking my car to lovely lady checking me in. Room modern with all the facilities and more tv channels than in any other hotel I've ever stayed. Lovely bathroom and little rubber duck to keep you company in the bath tub. Dinner was good but nothing... More

The first thing about the hotel is the friendly and helpful character of the staff from front of house, to room service, to restraunants and bars. This hotel is in an excellent city centre location and has lovely rooms with views across the city. The staff however make the hotel transforming good into perfect. Charm and excellent customer care are... More

Great stay here right from the offset. Receptionist couldn't have been nicer and we managed to get an early check in. Housekeeping is exceptional in the hotel and public areas were all beautifully maintained. The guest room was stunning and again spotless with lush modern interior. We booked afternoon tea which great - the piano bar has a warm atmosphere... More

We enjoyed our stay and liked the atmosphere in the piano bar however the service was not as good as we expected...we had to wait a long time for drinks and the table wasn't cleared of previous guests glasses. Our room was nice however quite small and was that there was a function on the top floor which was very... More

Location is great, staff are lovely and breakfast is extremely good. Bedrooms a bit small with very soft mattresses. But a few missing things mean it's not a four-star hotel. No minibar in the room, no range of snacks downstairs (only cheese and onion crisps) and a slightly faded feeling to the room. Basically - it's okay. Maybe 3.5 stars,... More

This hotel has a great location which is reason enough to stay-right across the street from the beautiful Victorian Crown Bar and also the historic Robinson's- also next door is the restored 19th century Opera House. The large lobby is rather ordinary but has a sweet sitting area, quite small, with a gas fireplace. Not to think, however, that your... More

This is my 5th visit to the Europa Hotel and again they have excelled at all they offer. The visit was for pleasure and the staff could not be more helpful with advice on local attractions, even taking time to point out hidden places on the street maps. My last visit was around 3 years ago, and one member of... More

Check in, very slow, we asked for a low floor as one of our party didnot like to use the lift and was asthmatic. The room was cold and the heating did not work very well. We summmoned the porter who reset the heating but still no better. Check out also very slow. You need to check that you have... More

The location is probably this hotel's greatest asset. It is right next to Great Victoria Street train station and across the street from Crown Bar. Its an easy walk to the city hall, high street shops, botanic garden, and titanic quarter. The staff was very friendly and helpful. The hotel had fewer amenities than I was excepting- no gym or... More