Stayed for one night. Friends in Australia has sent us voucher for Christmas. Stayed in the Larkin suite. Everything went smoothly. On arrival bags collected, and we were shown to check in area. Check in person introduced herself by name and welcomed us to hotel in a sincere mannor. Valet parking is great and you can take your car in... More

Stayed with my wife for her birthday treat. Very warm and courteous welcome at desk. Very efficient and yet also very friendly. The porter taking us and our bag to the room kept the friendly efficient theme going and also gave us a short but interesting potted history of the building. The room was beautiful exactly as a room in... More

The Merchant is definitely one of my favourite bars. It's expensive, but a great place to go for a special occasion or treat. The service is excellent, and the drinks list extensive. We have also eaten there and would recommend the restaurant too.

stayed for one night 13th june as a special occasion 45th anniversary,package had three course dinner and breakfast included.cannot find a fault,victorian room was great,large,but cosy at same time,the staff were professional,and friendly can be a bit expensive but after all its 5 star,my wife and i were treated well,got free champagne in our room,and they did not mind that... More

We stayed in the Merchant again this past week and almost every aspect of our stay was excellent. (More on this shortly) The only problem, and it was quite substantial, is that we discovered that all rooms at any price are not the same. We had requested the same suite that we stayed in last year and when we arrived... More

Excellent stylish hotel. Great service and the quality of the facilities are first class. Had Breakfast in our room and it was easily the best I've ever had. Everything is delivered on a table complete with a white table cloth, silver tea pot, warm food and hot pastries. All excellent!

We stayed here a while ago hotel being a 5*Hotel expected a little bit more..... THE MEALS WERE SO SO.......Breakfast was one of everything sausage ,beacon ect .... the setting was beautiful bit of a long walk to get too. The bedroom was a suite with two large beds the decor was good but the bathroom was a BLUE colour... More

The Merchant Hotel's Great Room is very impressive and is a great setting for afternoon tea. There is a good selection of sandwiches, scones, desserts and teas and the staff are very attentive, polite and helpful. Overall it is a very pleasant and relaxing experience.

Enjoyed one night as a gift - and what a gift! The staff from arrival to checkout were friendly and professional. The room was lovely in the new wing in art deco style and very spacious as was the bathroom. We enjoyed a spa treatment, dinner in The Great Room and again breakfast next morning. This was probably the most... More