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The Best Western White Horse Hotel


68 Clooney Rd, Derry BT47 3PA, Northern Ireland
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Reviews you can trust

66% Recommend
3.5 of 5 stars 34 reviews
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By trip type
All (34)
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5 of 5 stars
st andrews
11 Nov 2009 | Trip type: Family New

from booking to checking out the staff were helpful, cheery and courteous. the rooms were clean and comfortable. the breakfasts were excellant with wide choice. you could eat in restaurant or bar, the standard was basically the same. The staff couldn't do enough for you. This definitely the best and cheeriest hotel we have stayed in and couldn't recomend it... more

Lovel Staff
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5 of 5 stars
Northern ireland
2 Nov 2009 | Trip type: Family

My wife and three young children have just returned from a very enjoyable weekend in the White Horse Hotel. Everyone went out of their way to make our stay enjoyable and relaxing - the restaurant team provided us with beautiful meal on Friday night; the domestic team were so friendly and went out of their way to ensure we had... more

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2 of 5 stars
Sawbridgeworth, United Kingdom
29 Sep 2009 | Trip type: Couples

We stayed a couple of nights here, and it's nothing like the description on the Best Western website (whom we booked it through). To start with it's not 6km from the city centre (more like 11km), and the sign outside promising "luxury accomodation" is a laugh. Our room was old, tired, with worn-out carpets and furniture (drawers that wouldn't open,... more

Management response from
Keith Baldrick, General Manager

Dear Steve, Firstly thank you for your comments as we do appreciate feedback. I am sorry you did not enjoy your stay and felt it was misadvertised. I dont know what room you where in but would disagree with the comments made. The wood was unpainted as our new heating system had just been installed and that has now been...

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4 of 5 stars
Atlantic Canada
13 Sep 2009 | Trip type: Family

My husband, 5-month-old and I drove up to this hotel, exhausted after a long day, and were tickled to find a clean bed for a good price. The dated rooms, musty smell, and random hot/cold water cycling were slightly off-putting but nicely offset by free *secure* Wi-Fi (a big plus), very pleasant staff and ambiance, a nice pool, and, most... more

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1 of 5 stars
Businessclass54
3 Sep 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

This hotel is not as good as it seems on its website, it is like walking into a past decade. There seems to be a serious lack of funding because it is dark, drab, musty, smelly and very clammy. When I opened my bedroom door I was tempted to walk back out again but after a long trip and an... more

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3 of 5 stars
co down
22 Aug 2009 | Trip type: Family

Stayed at the hotel for a few nights last week. We had an enjoyable stay and were very happy about receiving the two £25 vouchers to use at the floyleside shopping centre which came in very handy.The hotel is about 10 mins drive from the city centre and is only a mile from the airport. We used the leisure facitiltes... more

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5 of 5 stars
Bolton
13 Aug 2009

We had our wedding reception here on 25th Jul. What can I say...the staff where excellent,very helpful at all times. The general managers attenion to detail was second to none,he was hands on through- out the whole day. All our guests where here in derry for the first time -they came from all over the world. age range from 3... more

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1 of 5 stars
Lisburn, United Kingdom
22 Jul 2009 | Trip type: Family

One of the worst hotels ive ever stayed in. I was staying originally for three days. The toilet didn't flush right and left water all over the toilet seat. The tap had very little water coming out of it, so it was near impossible to wash your hands. First day we'd left to go siteseeing we came back to a... more

Management response from
Keith Baldrick, General Manager

Thank you for your review. I am disappointed you where unhappy during your stay and experienced problems. The electronic Door locks where not faulty but the cards can deactivate if keep beside a mobile devise. I do wish you had of complained during your stay so we could of helped you rather than check out and say everything was fine....

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4 of 5 stars
County Antrim
20 Jul 2009 | Trip type: Family

We stayed here having been recommended it by family who had stayed here previously. They said it was clean but fairly basic and had an onsite pool which was great for kids. That is exactly how it was. We booked a 2 night stay on B&B with 1 evening meal. Our 2 year old daughter stayed for free which was... more

Management response from
Keith Baldrick, General Manager

Thank you for your kind words. I am glad you and your family enjoyed your stay and I do hope you will return. Thank you

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4 of 5 stars
Birmingham England
21 Jun 2009 | Trip type: Solo travel

On arrival I checked in straight away. The receptionist was very helpful and polite. My room was on the first floor it had a double bed and a single bed. The bathroom had a bath and shower and there was shower gel and handwash. Plenty of soft clean towels. The room had a small TV and tea and coffee making... more

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The Best Western White Horse Hotel Also Known As

  • Best Western Derry
  • Derry Best Western
Address: 68 Clooney Rd, Derry BT47 3PA, Northern Ireland
Derry hotels The Best Western White Horse Hotel
3.5/5.0
34