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Travelodge City of Derry


Travelodge City of Derry
22-24 Strand Road, Derry BT48, Northern Ireland
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Traveller Reviews

72% Do not recommend
2.5 of 5 stars 38 reviews
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By trip type
All (38)
Solo travel (0)
[ Date ] [ Rating ]
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1 of 5 stars
Kent
29 Jun 2009 | Trip type: Couples

This is the worst hotel I have stayed in the last 15 years. Athough I didn't expect much from a travelodge I did expect a clean room and hot water, Sadly neither were provided. After refusing the first room due to the pungent smell of smoke and the unclean carpet we were provided with a second room. Although this smelt... more

Walked out
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1 of 5 stars
leeds
25 Jun 2009 | Trip type: Business

We booked this hotel from Leeds, the pictures on the web made it look clean and modern, in reality it was far from that. The hotel rooms were old and tired in appearance with a number of outstanding maintenance issues. Between myself and a colleague we had two rooms booked, one was not fit to stay in due to the... more

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5 of 5 stars
glasgow
16 Jun 2009 | Trip type: Friends getaway

I came here for a long weekend from Scotland with my friends...We checked in on Thurs night and there was 15 in our party...Check in was very speeding and the people on reception were very friendly and helpful giving us information.We got to our rooms which were very spacious and clean..I would definately come here and stay again and reccommend... more

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1 of 5 stars
belfast
1 Jun 2009 | Trip type: Family
1/1 found this review helpful

The hotel looked nicer than other travelodges i have stayed in from the entrance and the reception area....... But once got out of lift it was DISGUSTING!!! The corridors smellled of urine and vomit and there was a constant smell of smoke in the corridors. The room was disgraceful there were sectarian slogans etched into the wall, which was our... more

Management response from
LisaWalsh, Travelodge Group Revenue Manager

Hi there, Can I just say how saddened I was to read your comments! I can offer you no excuses for your bad experience at our hotel. I would really like you to contact me directly at the hotel to discuss these issues and look at ways of satisfying your concerns. Kind Regards, Lisa

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3 of 5 stars
England
27 May 2009 | Trip type: Family

I stayed in a family room at the Derry Travelodge for two nights, a Friday and a Saturday. Parking the car was a bit of a pain as the website recommends you use the Quayside carpark which adjoins the hotel, and advises you that there is a special rate for travelodge customers parking on the third floor. However when you... more

Management response from
LisaWalsh, Travelodge Group Revenue Manager

Hi there, Thanks for taking the time to write your review. We can never improve unless we get feedback from our customers. I will pass the car parking information onto the web developer – sorry for any inconvenience, we will get this changed. I can tell you I was not aware of our fire alarm going off during the night....

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1 of 5 stars
Northern Ireland
8 Mar 2009 | Trip type: Couples

NEVER AGAIN! Went to see a comedy show and stayed at the travel lodge. Chairs are old, bath cracked and dirty. Windowsill had sick and some chinese noodles on it, windows dirty, smelly and fire escape not clearly visable. Whats worse is the staff didnt care! We were told it was £12 for overnight parking, then were charged £15 the... more

Management response from
LisaWalsh, Travelodge Group Revenue Manager

Hi there, Thank you for taking the time to write your review about our hotel. We can never improve unless we get feedback from our customers. On behalf of the staff at the hotel, I can offer you no excuses for un-cleanliness. I’ve sent your comments onto the hotels general manager to take action immediately. If you wish to contact...

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5 of 5 stars
tisha_27
29 Nov 2008 | Trip type: Friends getaway

I stopped here for one night on a weekend visit to see my friend in ireland, it had the usual quality of a travelodge, comfy be, clean spacious room, large shower, 3pm check in and 12pm check out (great when you got in late), it is next door to a wetherspoons where you can get breakfast for about £3, compared... more

Management response from
LisaWalsh, Travelodge Group Revenue Manager

Hi there, Thank you for taking the time to write your positive review about our hotel. They are always Welcome! We hope to see you again soon. Kind Regards, Lisa

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1 of 5 stars
Chicago
12 Nov 2008 | Trip type: Friends getaway
1/1 found this review helpful

We arrived at the Travelodge on a Sunday night to find the hotel staff had lost our reservation. A group of four, we reserved two rooms using the goireland.ie website. We showed the manager our confirmation emails proving payment and the reservation for two rooms; he then told us that all rooms were full for the night except one (and... more

Management response from
LisaWalsh, Travelodge Group Revenue Manager

Hi There, Thank you for taking the time to write your review about our hotel. We can never improve unless we get feedback from our customers. I can only apologise for this incident, and i will speak directly with the Hotel Manager. I can offer you no excuse for lack of services by our staff. As a hotel group, Customer...

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4 of 5 stars
Ireland
18 Sep 2008 | Trip type: Friends getaway

Stayed for 1 night group of fellas out for a night in Derry. 3 in each room, 3 single beds and a tv with te/coffee making facilities also. Can't complain about it at all, was only £65 a room and breakfast next door for £2.10...obviously wasn't gourmet breakfast but it was 100% to give you the cure after a day/nights... more

Management response from
LisaWalsh, Travelodge Group Revenue Manager

Hi There, Thank you for writing you positive review about our hotel. They are always welcome! We look forward to seeing you agiain soon. Kind Regards, Lisa

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1 of 5 stars
Dublin, Ireland
1 Sep 2008 | Trip type: Friends getaway

I stayed at this hotel for one night, just needing basic, clean accommodations, nothing fancy. I was assuming the images on the website where an actual representation of the hotel itself. But, they probably where pictures of a newly constructed hotel, somewhere else in the country. Upon arriving to the room, the hallways had an smell of cigarette smoke and... more

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Travelodge City of Derry Also Known As

Address: 22-24 Strand Road, Derry BT48, Northern Ireland