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Britannia Hotel - Aberdeen

3.0 of 5
Malcolm Road | Bucksburn, Aberdeen AB21 9LN, Scotland
Hotel amenities
Britannia Hotel - Aberdeen
Ranked #56 of 58 hotels in Aberdeen
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361 reviews from our community

Traveller rating
    12
    45
    52
    75
    177
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Families
49
 
Couples
83
 
Solo
32
 
Business
137
 
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date Rating
Aberdeen, United Kingdom
1 review
3 of 5 stars Reviewed 22 May 2013 NEW

The staff at the hotel asked me to complete a review as they felt they'd been receiving bad press! What can I say, I only used the public bar but what I experienced was a standard pub bar with decent bar prices. I didn't eat so can't comment on the food but the bar staff were friendly and I regularly... More

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Houston, Texas
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 19 May 2013 NEW

All the other bad reviews do not exaggerate. Incredibly overpriced, run down, sub-standard. Breakfast was over-cooked/heated, internet was very weak (when working), room next to elevator was very noisy, daily turndown service included a new folded towel in open plastic bag tossed onto bathroom floor in front of toilet, shampoo and soap refill tossed on sink. Bed was hard, pillows... More

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GMAberdeen, General Manager at Britannia Hotel - Aberdeen, responded to this review
21 May 2013

Dear JDisberger, I am sorry that you felt the hotel was overpriced but prices are clearly stated. Towels are left outside rooms in plastic bags for guests with Do Not Disturb signs. The hotel is in Bucksburn and I am sorry this is not the city center with lots of things for you to do within walking distance. More

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Fleming Island, Florida
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 15 May 2013

We needed a hotel in Aberdeen and could not find any! We finally contacted the Britannia who said we could have a room for 225 British pounds. Being desperate, I booked it sight unseen while assuming it was an upscale hotel. Upon arrival I was shocked to encounter a drab somewhat run-down hotel. The common areas are in bad need... More

Was this review helpful? Yes 1
GMAberdeen, General Manager at Britannia Hotel - Aberdeen, responded to this review
16 May 2013

Dear James M, The hotel would benefit from a refurbishment and the public areas will be getting done sometime this year. The prices in Aberdeen midweek are expensive compared to most cities due to demand. More

United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 14 May 2013

I booked this hotel online for an overnight stay before traveling offshore to work. I have to say it's possibly the worst hotel I've ever used in Aberdeen and I won't be back.... ever! Problems started at check in, took almost 30 mins to check in, even though there was another person behind the desk who just seemed to be... More

Was this review helpful? Yes 1
GMAberdeen, General Manager at Britannia Hotel - Aberdeen, responded to this review
16 May 2013

Dear Pat75UnitedKingdom, I am sorry that you did not enjoy your stay and will investigate your comments. More

Rotterdam, The Netherlands
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 14 May 2013

Depressing. Overpriced. Outdated. Find something else! It already started with a bored staff at the check-in. I got the feeling that I should be thankful that I got the key to my room. The room was outdated. Perhaps 30 years ago it was nice. I didn't even took a breakfast.

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GMAberdeen, General Manager at Britannia Hotel - Aberdeen, responded to this review
16 May 2013

Dear Polleke74, the hotel would benefit from refurbishment and this is currently being looked into. More

Norwich UK
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 12 May 2013

A very quick visit - just 1 night - looking for somewhere close to airport and cheap. The Britannia fitted this bill - booked thru a "system". Room large but tired, TV did not work , light bulbs missing - but hey I am only there to sleep. Breakfast very good

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GMAberdeen, General Manager at Britannia Hotel - Aberdeen, responded to this review
16 May 2013

Dear fidgetbuzz, thank you for your comments. If any items in the room do not work a quick call to reception will get most issues sorted. More

Leeds, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 9 May 2013

Without doubt one of the worst hotels I have ever encountered. Receptionist was unhelpful and frosty. The place smells damp and foisty and needs a good clean. I was charged 175 GBP for a room which smelt damp the bathroom was dirty,mouldy and mildewed. I went back to reception and complained and received a shrug of the shoulders and 'we... More

Was this review helpful? Yes 1
GMAberdeen, General Manager at Britannia Hotel - Aberdeen, responded to this review
16 May 2013

Dear 3695Susan, I am sorry that you did not enjoy your stay for the price you paid however rates are clearly noted and any issues need reporting at the time and not on checkout. More

Frankfurt, Germany
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 8 May 2013 via mobile

Check in took over 1 hour for 4 customers. Me and the guy directly behind me were booked into the SAME room. The more funny part is, that someone else was already staying in this room :D I then was transferred in an other breathtaking 20 minutes to a room that was free. This room now was... Like 50 years... More

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GMAberdeen, General Manager at Britannia Hotel - Aberdeen, responded to this review
16 May 2013

Dear Mbs1987, we have installed a new front office system and there were some errors due to this, we did have signs up around the reception explaining this to guests and that delays and mistakes may occur. More

leicester
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 May 2013

Ok it's a little dated and could do with a refurb but i could not complain for what i paid,i am a courier driver and stayed overnight before returning south,i got a double en suite room , 3 course evening meal,bottle of wine and buffet breakfast in the morning for £54.The waitress was very pleasent who served me in the... More

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GMAberdeen, General Manager at Britannia Hotel - Aberdeen, responded to this review
16 May 2013

Dear thefoxesleicester, thank you for your comments and taking the time to write a positive review about your stay. Most people are very quick to write negative comments and not praise and I will pass your comments onto the staff. More

Harpenden, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 3 May 2013

This place is like a time warp, stuck in the 1970s. The staff are not interested. The food was awful and for the first time in my life, avoided breakfast on the second day. I have travelled the world and cannot think of a worse hotel, oh yes just one maybe. There is no room service. The Pub meals advertised... More

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GMAberdeen, General Manager at Britannia Hotel - Aberdeen, responded to this review
16 May 2013

Dear David N, I am sorry that you did not enjoy your stay with us. More

 
 
Britannia Hotel - Aberdeen
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Hotel Summarization (Beta)

What travellers say

  • Reception staff(9)
  • Very good(7)
  • CUSTOMER SERVICE(4)
  • Village Bar(3)

Additional Information about Britannia Hotel - Aberdeen

Address: Malcolm Road | Bucksburn, Aberdeen AB21 9LN, Scotland
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 58 hotels in Aberdeen
Price Range: £
Hotel Class:3 star (3*)
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Also Known As:
Britannia Hotel Aberdeen
Britannia Hotel - Aberdeen Scotland

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Britannia Hotel - Aberdeen
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