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Swallow Waterside Inn


Hotel class 3.0 of 5
Fraserburgh Road, Peterhead AB42 3BN, Scotland
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Reviews you can trust

52% Do not recommend
3.5 of 5 stars 27 reviews
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All (27)
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4 of 5 stars
Edinburgh
21 Oct 2009 | Trip type: Couples
1/1 found this review helpful

We have just returned from a very enjoyable3 night stay at the Waterside on a dinner, bed and breakfast basis with Easy-Break. The staff were excellent and all very friendly. The food was delicious , with a good choice each night and generous portions. The room was warm and comfortable and we enjoyed the use of the pool. All in... more

Management response from
GeneralManager_8, General Manager

Dear Guest, Thank you very much for taking the time to comment on your stay with ourselves. We very much have taken tripadvisor onboard as part of our aim to improve guest service and noted from your comments we are on the right track. We look forward to welcoming you back soon for another great experience. Yours kindly, Jurgen Kruijt...

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4 of 5 stars
UK
17 Oct 2009 | Trip type: Couples
1/1 found this review helpful

had really nice dinner in their restaurant. Food was well thought out and lovely and good choice on menu. food here from high tea to dinner to wedding meals have always been very good. more

Management response from
GeneralManager_8, General Manager

Dear guest, Many thanks for your kind comments, which I will share with my kitchen brigade and restaurant team. Our head chef takes great pride in creating his menus from local produce where possible. Looking forward to welcoming you back soon. With thanks, Jurgen Kruijt General manager

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3 of 5 stars
Glasgow
6 Oct 2009 | Trip type: Business

Stayed at the Waterside as was working at the St Fergus Terminal. The Staff at the Reception were very freindly and polite, the rooms do require modernisation but cant fault the chamber maids as the room were cleaned ok, Meals at the Hotel were Ok. Leisure Centre this requires major upgrading Gym area looked as if the pool had overflowed... more

Management response from
GeneralManager_8, General Manager

Dear Sir, Thank you for taking the time to comment on your stay at the hotel. Thank you for your kind comments regarding the rooms and food. Regarding the leisure club this is a work in progress, at present we are in the process of replacing some of our old televisions with new ones and the walls in the leisure...

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4 of 5 stars
Scotland
20 Sep 2009 | Trip type: Couples
1/1 found this review helpful

My wife and I stayed here last week for three nights. In view of some of the reviews here we were not sure what to expect. However, we were pleasantly surprised and thoroughly enjoyed our stay. Yes the rooms are old and in need of renovation. Beds a bit small. But everything was clean and tidy. Good friendly helpful staff.... more

Management response from
GeneralManager_8, General Manager

Thank you very much for taking the time to write your comments on Tripadvisor. As hotel manager I value your comments to help me improve the quality of service we deliver. I will also inform Nicola of your comments and thank her for her care and attention. In terms of the comments regarding breakfast I will discuss these with the...

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1 of 5 stars
Edinburgh
3 Sep 2009 | Trip type: Business

The carpet, headboard and furniture in the bedroom were long past their sell by date. The changing rooms in the leisure facilty were very grubby and in need of a good clean. This was the first hotel that I have stayed in where you had to fry your own egg in a pot of hot oil at breakfast. Not a... more

Management response from
GeneralManager_8, General Manager

Dear Sir, Thank you for taking the time to write your review of the hotel on the tripadvidor web site. it is very sad that you feel this way hence the hotel holds an excellent reputation in terms of quality of service and bedrooms. having personally inspected your room I do believe this constitute value for money. The manner we...

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4 of 5 stars
Fife, Scotland
30 Aug 2009 | Trip type: Couples

after reading the reviews on trip advisor we were a little apprehensive, need not have bothered, the food was great, being in the trade for quite a while we appreciate how hard the staff work within the hotel. we will most certainly visit again in the near future. just one small problem encountered whilst there, was the windows in our... more

Management response from
GeneralManager_8, General Manager

Dear sir / Madam, Thank you very much for taking the time to write your comments on Tripadvisor. As hotel manager I value your comments to help me improve the quality of service we deliver. Thanking you for your kind comments regarding the quality of service and the food and I will action your comments regarding the window in your...

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5 of 5 stars
Scotland
16 Apr 2009 | Trip type: Couples
2/2 found this review helpful

This is our second visit to the Waterside Inn in the last six months and, once again, we had a great experience. The room was comfortable and very clean, the food excellent and the staff could not have been more helpful. A couple of very minor niggles were dealt with immediately. It was terrific value; our deal even included fresh... more

Management response from
GeneralManager_8, General Manager

Dear Sir, Thank you very much for your kind comments. It is a pleasure to read that our guests return on a regular basis and we look forward to welcoming you back again in the near futute. With kind regards, Jurgen Kruijt General Manager

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5 of 5 stars
Halifax
22 Mar 2009 | Trip type: Couples
2/2 found this review helpful

I booked into this hotel before reading the reviews and was genuinely worried about what we were in for, however, I now think that the people who gave negative reviews must have been stopping at a different hotel. The rooms, both reception and bedroom were clean and well decorated and there was a lovely fresh smell in the corridors. The... more

Management response from
GeneralManager_8, General Manager

Dear Sir/ Madam, Thank you very much for taking the time to write your review. We very much appreciate you kind comments and I will share these with my team. As always we look forward to welcoming you back to the hotel in the near future. With thanks, Jurgen Kruijt General Manager

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1 of 5 stars
London
11 Oct 2008 | Trip type: Business

Stayed at the Waterside whilst on a business trip. Overall the decor of the hotel is very shabby. Open breeze block in the rooms, The hot water took an age to come through. No complimentary toiletries in room and when asked at reception staff were very unhelpful. Food was fine but due to the attitude of the staff and the... more

Management response from
GeneralManager_8, General Manager

Dear Sir, Thank you very much for taking the time to write a review on the hotel in regards to your stay on the 11th of October. We take any review very serious and use this to improve our service levels. The point highlighted in your comments are being actioned. I would personnally like to look after you on your...

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4 of 5 stars
tomohanna
20 May 2008 | Trip type: Couples
2/3 found this review helpful

After reading previous reviews on this website, I must say i did not look forward to my stay here, however when i arrived at reception i found a pleasently decorated hotel with friendly staff including the barman with "spiky hair" who was very efficient and helpful in giving me information about the local area. However, i do agree that some... more

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Swallow Waterside Inn Also Known As

  • Swallow Waterside Hotel
  • Waterside Inn Peterhead
  • Swallow Waterside Peterhead
Address: Fraserburgh Road, Peterhead AB42 3BN, Scotland
Peterhead hotels Swallow Waterside Inn
3.5/5.0
27