We arrived for a weekend break after a 5 1/2 drive from West Yorkshire, we were greeted by the general manager ( Marc Gardner ) in reception, we were then quickly checked in and shown to our room ( Glen Ord ) We were taken away by the magnificent view, overlooking Loch fyne, the room was very spacious and had... more

We stayed the weekend of the 24/25th October but have to disagree with the other reviewer staying at the same time. It tries to position itself as a boutique hotel but is painfully let down by basic staff training and operational issues. It could be a great hotel. What is right about it: It has a beautiful location situated beside... more

I stayed at this hotel for 2 night the weekend of the 24th October and it was lovely. The weather was awful (I think it stopped raining for half an hour the whole weekend) but the hotel was beautiful. Our room was very basic though and could have down with a bit of updating as could my friends that I... more

We stayed in this hotel over the weekend of the 24/25th October to celebrate a friends 60th Birthday. Originally made the booking before reviewing the hotel on this site and was very wary of what we would find as a result of the reviews we read. However we need not have worried, we had the set meals on two nights... more

Recently stayed at this hotel for a wedding. Our room was horrendous - dirty bathroom and smelled like somebody had tried to cover up smoking with dreadful air freshener. TV had 3 channels tuned in and remote did not work. Bed was dreadful and lumpy. Luckily we were at a wedding so did not need to do anything in the... more

I cant believe some of the whingers on here re. this hotel. I stayed with my ten year old son and honestly couldnt fault the hotel on anything at all. From our arrival we were swiftly checked in and asked if we needed any assistance. Our room was just so amazing - Glen Ord - and was spotlessly clean. There... more

Just back from a weekend here with spouse and another couple.Having read some of the reviews,travelled with some reservations but I needn,t have worried.Everything went well,had two lovely days weather (back to normal on sunday) but that,s Scotland. Saw Loch Fyne at its best.Rooms were just what we wanted,food was very good and service from all sections of staff was... more

Stayed for 2 nights on a DBB wine and dine offer booked through superbreak. Hotel was busy but always found plenty of seats available in the spacious bar area, room clean and good size, friendly staff, faultless food (both breakfast and dinner) and great location. Only downside was the bed was very uncomfortable and a few other guests had also... more

The hotel is in an excellent location and looks great on the website. Having stayed in other Crerar Hotels, this one lets the group down! Booked as a last minute treat for my girlfriend, we arrived on Saturday afternoon. When we arrived in our room we were disappointed by the standard of decor and as another user has pointed out,... more