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Gretna Hall


Gretna Hall
Gretna Green | Dumfriesshire, Gretna Green DG16 5DY, Scotland
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Traveller Reviews

[ Date ] [ Rating ]
wedding
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2 of 5 stars
england
27 Jun 2009

Arrived there - totally disappointed with regard to costs etc - glad didnt actually get married at hotel etc - carpets threadbare , mix up with rooms , staff didnt understand you - food very poor for wedding meal certainly hotel in need of refurb - more

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1 of 5 stars
dunston
23 Jun 2009

we stayed at this hotel as we had stayed afew years before,how disapointed we were to see how rundown it had become. the room no 17 was small dingy and the bathroom was not very clean. the evening meal was horrible the starter of scallop prawn and salmon was inedible it looked as if it had been standing for days... more

Management response from
Craig Lawrence, General Manager

Dear Guest, Thank you for your review dating the 23rd June 2009. I am disappointed to hear that you had an unpleasant stay with us at the Gretna Hall Hotel. I would like to assure you that all our products are fresh and all meals are freshly cooked and prepared at the time of your order. We appreciate you taking...

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2 of 5 stars
West Yorkshire
20 Jun 2009

We hoped to see lots of brides and weddings, there were plenty. We expected excellent grounds for photos etc. they were superb. We hoped for cheerfull and willing staff, they were hard working, over worked, but eager to say why you couldn't have that slight change you'd like, a particular drink, a different seat at dinner, tea and toast later,... more

Management response from
Craig Lawrence, General Manager

Dear Guest, Thank you for your review dating the 20th June 2009. Our travellers want to hear both sides of the story to get the most complete picture of a hotel. We appreciate you taking the time to share your perspective. Kind regards, Craig Lawrence General Manager

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5 of 5 stars
Suffolk
20 May 2009

We had our wedding at the blacksmith cottage at the end of April. Using the wedding package available here. After reading some of the previous comments, I felt that some of them were very unfair. Yes, the bar area could do with a bit of a face lift. But the food & the staff made both our stay & wedding... more

Management response from
Craig Lawrence, General Manager

Dear Guest, Thank you for your lovely review dating the 20th May 2009. I have pleasure in hearing that you enjoyed your stay at our hotel. My team and I look forward in welcoming you to the Gretna Hall hotel soon again Kind regards, Craig Lawrence General Manager

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4 of 5 stars
Midlands
15 May 2009

We recently got married in the Blacksmiths Cottage within the grounds of Gretna Hall Hotel. Ourselves and our 8 guests stayed at the hotel during our visit and were made to feel very comfortable by the friendly and helpful staff. In particular, Diane Boyd and Laura Copland the wedding co ordinator were fab in helping us sort things out leading... more

Management response from
Craig Lawrence, General Manager

Dear Guest, Thank you for your lovely review dating the 15th May 2009. Laura, Diane and Charlie are all happy to have made your day special. My team and I look forward in welcoming you to the Gretna Hall hotel soon again Kind regards, Craig Lawrence General Manager

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1 of 5 stars
Edinburgh
26 Apr 2009

My wife and I booked this hotel through Easy Breaks. I read some of the reviews before I booked but I thought I would give it a try as it seemed to be good value.But you know the old saying," you only get what you pay for ".In this case it was true but worse. We arrived mid week and... more

Management response from
Craig Lawrence, General Manager

Thank you for your comments. We appreciate your input. Kind regards, Craig Lawrence General Manager

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1 of 5 stars
england
24 Apr 2009

Having planned to have a romantic small wedding at Gretna Green. We booked into the Gretna Hall Hotel. What a mistake. The carpet is threadbare the chairs are falling apart, the bar was empty of all draught beer and cider, and as for the food it wasn't even fit for a dog. For starter I had Pate. This consisted of... more

Management response from
Craig Lawrence, General Manager

Our travellers want to hear both sides of the story to get the most complete picture of a hotel. We appreciate you taking the time to share your perspective. Kind regards, Craig Lawrence General Manager

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3 of 5 stars
Preston
16 Apr 2009

Hi We stayed here one night, on a positive note the room was actually very nice, a decent size, and it suited us for what we wanted, and we had a good breakfast. Bad points, communal areas, carpets etc are threadbare in places and quite dated, but it is a shame because the room was pretty decent. There is motorway... more

Management response from
Craig Lawrence, General Manager

Our travelers want to hear both sides of the story to get the most complete picture of a hotel. We appreciate you taking the time to share your perspective.

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1 of 5 stars
London
16 Apr 2009
0/1 found this review helpful

I was amazed to find that the Gretna Hall is part of the Swallow chain, it had the look and feel of a run down family hotel that the family didn't want to run any longer but couldn't afford to close down and who resented having to accept paying guests. On arrival I had to pay for the room again... more

Management response from
Craig Lawrence, General Manager

Dear Guest, Thank you for your review dating the 16th April 2009. I am disappointed to hear that you had an unpleasant stay with us at the Gretna Hall Hotel. We take payment on arrival as a company policy. Please note that most online websites use your credit card details to secure you reservation. No payment is taken of your...

short break
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4 of 5 stars
hellomaureen
12 Apr 2009

very pleased with everything. room was very good, service and staff especially dining roon staff, excellent . food excellent hot, nicely presented and a good variation. evening entertainment good, we and our friends enjoyed our stay and shall come back again. Maureen & Derek Craig and friends. more

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Gretna Green | Dumfriesshire, Gretna Green DG16 5DY, Scotland
Gretna Green hotels Gretna Hall
2.5/5.0
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