I stayed at the Fenwick Hotel whilst working in both Ayr and Glasgow and found the whole experience extremely relaxing and enjoyable. It was really like a home from home - the staff could not have been more helpful, any queries that I had were immediately answered. The helpful reception staff organised maps and routeplanners to my various meetings (which... more

I stayed at the Fenwick Hotel at the end of April after a not so pleasant stay at another Kilmarnock hotel located near the football ground . The staff were very friendly and plenty of parking space made our check in easy , also our room was available early for us , which we really appreciated . Comfortable, clean room... more

I was disappointed with our room which was classed as a superior one, really needs to be refurbished, as there is a stale smell with furniture grubby. Bathroom also needs some attention. Room did not have hairdryer and one supplied to me when I asked only worked for 2 minutes! Now, we did get a good deal, but even with... more

We live in the US but have family in Hurlford and Stewarton - Nearby villages - We thought this would be a great location... Here are our issues... 1 First room we were offered smelled as if there had been a smokers convention in it... It was stinking! 2 The second room smelled fine - but my American wife actually... more

We booked our wedding in the hotel 22nd sept 2007,as we had been in a few time for a meal and had enjoyed a happy relaxed atmosphere,our wedding co-ordinator was very helpful and profesional,we had a few babies and 10 children in our party ,they catered for each one seperately at the meal,our guest with babies were delighted with the... more

From the moment we arrived we were greeted with a warm welcome which lasted until we booked out. All the staff were very helpful and it was service with a smile. A special mention must go to the night porter who was quick to answer the phone and was not sleeping like other night porters at bigger hotels. Make sure... more

Too much trouble to book me in. Room grubby. How come staff don't understand horizontal surfaces collect dust? Bathroom needs maintenance. Very close to motorway but Best Western website doesn't say this - noisy. more

I cannot sing the praises of the Fenwick Hotel highly enough. Every member of staff, without exception, was absolutely fantastic, they could not do enough for us. The bar was comfortable and inviting and well staffed. The food was wonderful, both in the restaraunt and at our private dinner function which was held in a spacious private room with its... more

From the moment we arrived, we felt part of a happy family. The staff couldn't do enough to make our stay comfortable. The food was superb but it also had a happy bistro atmosphere where we felt at ease. The bedrooms were more than adequate with all the necessary requirements. In the morning a porter was on hand to check... more