On two occasions I have booked to stay at this hotel when visiting relatives . However, on the first occasion we were called a couple of weeks before the stay to inform us that renervations were being carried out on the weekend in question and we would need to stay at their sister hotel. At this point we cancelled our... more

Booking cancelled by hotel at short notice. Poor communication and a couldn't care less attitude. Their sister hotel had the same feel to it - stack em high, keep them keen, paint the outside and hope they don't notice the rot (eg windows) and then dump them when it suits. more

Travelling from Aberdeen to Cornwall with requirement to visit a relative in Crosshouse Hospital (3 minutes from the hospital). Chose hotel mainly for proximity to the hospital. Only stayed one night but would happily spend more time there and would certainly choose this hotel over others in the area. Unfortunately, due to late evening arrival and morning departure only had... more

I just happened to spend a night here at the Alpine lodge when British Airways took us to this hotel because of the recent snow storms havoc at London. This hotel staff is very friendly, the hospitality they showed was amazing. It is very good for a family stay and if you are in between a crazy trip where things... more

Stayed for 1 night, was excellent hotel. Great value (£39 for double room!!). Hotel was very homely and comfortable, and the staff/service were outstanding. Couldn't ask for nicer or more helpful staff!! Will definitely return! more

The hotel was a beautiful place to stay, my only problem was the dithery receptionist who was far too interested in her phone than her customers. the best thing about the stay was the food, it was excellent at a decent price compared to some of the places i have stayed. more

I stayed there with my partner for 4 days and was pleasantly surprised. The accomodation (double room) was very well decorated and clean and had all that was required. The staff were exceptionally friendly and helpful and went out of their way to make it an enjoyable stay. Having said that, nothing is perfect. There were a few minor issues... more

Found this to be a really friendly hotel. All the staff were very helpful and couldn't do enough for us. The breakfast was great, dinner was great and the bar staff kept us laughing. It's got a nice comfy area to sit in, leather couches and plasma TV's. The rooms were nicely furnished and very clean. Great decking area outside... more

Clean and adequate rooms with friendly staff, but eccentric layout and management made my stay an uncomforatble experience. First, the Hotel is a few miles outside Kilmarnock and the car park is small, even though they advertise airport parking. To get to the rooms you have to go through the dining room and you will find few sockets to use... more