We block booked as part of a wedding party and from the moment we tried to check in to the moment we left there were problems. Incompetent front-of-house staff and a disgracefully rude bartender. Given that we had splashed out on eight rooms we expected a far higher standard of service. In the end we were left feeling that we... more

We arrived early on the day of check-in and the front desk staff was very helpful in providing one of our two rooms at that time. Our travel agent had led us to believe that we had booked castle view rooms, alas our view was of the office building next store. We don't know if that is the fault of... more

The whole weekend in Edinburgh was great. One of the reasons for this was the hotel. We arrived very early on Saturday and as no room was available our luggage was looked after while we used the spa to freshen up. everything was taken care of while we visited the Botanic gardens and did some site seeing. I had requested... more

We have stayed at this hotel before and my DH likes it as he likes to use the Spa there. It is pretty central too. Check in was slightly longer than I would have liked as we were in a rush but a very nice young lady came out to help us and we were placed in a room on... more

First, I'd like to say I've stayed here around ten times over the past few years, and I've noticed the rooms looking more tired each time. My last stay here (Dec 07) was a bad one, I was given a horrid room at the back of the hote, and heard nothing but air conditioners all night long. This time around,... more

I would have to agree with some of the other reviewers - the hotel public areas are exquisite but I can’t help but feel the room upgrading is just a line, since we too, were offered a room upgrade - I would actually like to see what the room we were suppose to have looked like since I found the... more

This is the worst and most overpriced (£200 a night), hotel we have ever stayed in. After waiting in a long queue to check in, we were eventually given the keys to our room, however on entering the room we found the bags which had been brought up for us were not actually ours, as the check in staff had... more

I've stayed at the Sheraton twice and returned purely to go to Ine Spa. For the first visit I signed up to the Starworld Preferred Guests club becuase I knew I'd be going more than once. The location is excellent and One Spa is truly amazing. The hotel breakfast is second to none but thats where the compliments end I... more

The hotels location is great and it's very cosy and inviting. The rooms are very nice and clean. more