We arrived at the Sheraton to be told that our room wasn't ready as they had a large party that had taken a late check out. After having a drink at the bar I went back to reception to enquire, there I was told that the room was now ready - we received a polite apology but check-in didn't occur... more

I stayed here for two nights as part of a conference package. This is a very grand hotel and there is little you can fault. Check in was fast and efficient. The rooms are very large, well equipped and clean. The bed was big and comfortable, robes were provided and the safe was the biggest I haves seen in a... more

Traveling to EDI, saw mixed reviews but thought, as SPG platinum, would at least get a good experience. This is a mediocre hotel relative to its standing and expectations. Where do I start? No bellman to assist with luggage. No one outside at all for assistance, parking or otherwise. A cheeky little receptionist that wouldn't tell us what the "unique... more

This was our second stay; first was four years ago. Both times we had a fantastic view of the castle--really, quite spectacular on a sunny day. Given that we were using points, it was worth overlooking what are now fairly 'classic' yet tired rooms in need of updating. The service was good and access to the spa is a nice... more

We booked this hotel for a special weekend for our friends, we paid £450 for just 2 nights per couple, and another £18 each for breakfast!!! we both stayed in one of the castle view rooms which were nothing special and not worth the money, as for the bath room I couldn't wait to get out of there as it... more

Just returned from a very enjoyable 2 night stay at the Sheraton Grand - we were very impressed with the hotel overall. Check in was fast & trouble free and we were given a complimentary upgrade to a Club room with a wonderful view of the Castle. The room was spacious with comfortable bed and sitting area and a compact... more

this hotel is a disgrace and are not suitable for children. They held a conference for approx. 900 then one would not like to comment on behaviour. Save your cash and book novotel or travelodge as this hotel does not reflect opulence. THE Rooms were tired when i stayed there approx 5 years ago, this time i didnt appreciate half... more

After reading the reviews, I was a little nervous about staying here. Our room was paid for by someone else and was better than I thought. I was in room #409 facing Lothian Rd. and the castle. The furniture looked a little dated, but the room was spotless, housekeeping was quick, linens were clean and a sofa, desk and two... more

We spent a week-end mid-July in Edinburgh (and enjoyed pouring rain...), but we liked the hotel. Nice and large business rooms, good breakfast, and good service. The only curious thing was the absence of receptionist on Sunday early afternoon for check-out. We had to wait a bit before two persons finally came at the desk... more