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Sheraton Grand Hotel and Spa


Hotel class 5.0 of 5
1 Festival Square, Edinburgh EH3 9SR, Scotland
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Reviews you can trust

67% Recommend
3.5 of 5 stars 232 reviews
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By trip type
All (232)
[ Date ] [ Rating ]
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4 of 5 stars
Paris, France
30 Sep 2009 | Trip type: Couples

We spent a week-end mid-July in Edinburgh (and enjoyed pouring rain...), but we liked the hotel. Nice and large business rooms, good breakfast, and good service. The only curious thing was the absence of receptionist on Sunday early afternoon for check-out. We had to wait a bit before two persons finally came at the desk... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you for your review of the Sheraton Grand Hotel & Spa. I am pleased to read that you enjoyed your stay with us that that the weather did not spoil your experience in Scotland. Thank you for your comments about the rooms, breakfast and our service. At the same time I’d like to apologise for the wait...

Perfect
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5 of 5 stars
scotland
24 Sep 2009 | Trip type: Couples

We stayed in a Club room and cannot fault the decor or fittings, we were down for the Billy Connolly concert in the Usher Hall so location was also perfect, staff in all areas were very polite and friendly. more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you very much for your review of the Sheraton Grand Hotel & Spa, Edinburgh. I’m delighted to learn you enjoyed your stay in Edinburgh and that your castle view Club Room met your expectations. Thank you for sharing your positive comments about our location as well as the politeness and friendliness of our associates. I hope to...

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4 of 5 stars
England
24 Sep 2009 | Trip type: Business, Solo travel
1
person found this review helpful

I stayed here on business for 3 nights in August, and having booked months in advance I got a special cheap rate. This is a very elegant hotel where you almost feel guilty for wandering through the lobby in jeans, but the staff I encountered were all very friendly and down to earth. My room was a double on the... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you very much for your posting your valuable comments about our hotel. I am especially delighted to read the room met your expectations and that you found the location of the Sheraton Grand so convenient. I hope you will visit us again soon and I certainly recommend using our award winning One Spa, where you can indulge...

great place
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5 of 5 stars
Derbyshire
22 Sep 2009 | Trip type: Couples
1
person found this review helpful

We loved this hotel. rooms were nice, furniture could do with updating tho. I paid for an upgrade for my husbands birthday from a classic room to a club. Not sure the room was worth the extra £40 but the castle view was lovely. The location is great. We found a lovely little Italian restaurant around the corner called bar... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, I’d like to thank you for sharing your feedback about the Sheraton Grand Hotel & Spa, Edinburgh. It was a pleasure to read your encouraging comments about the hotel’s location and the friendliness of our associates. I hope to welcome you back to our hotel very soon. Best regards, JP Kavanagh General Manager Sheraton Grand Hotel & Spa

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3 of 5 stars
Nice
19 Sep 2009 | Trip type: Couples

I've recently spent two night at the Sheraton. I have to say that the front office and concierge team were great with suggestions, indications, etc... Can't fault any of them. The hotel needs some refurbishmengt. The bathrooms are old, and the matress complitely distroyed. Overall OK, not sure if I'll go back when in Edinburgh. more

Management response from
SheratonEdinburgh, Manager

Dear Guest, Thank you for posting your recent review of the Sheraton Grand Hotel & Spa. I am glad to read that our Front Office and Concierge teams delivered a great service throughout your stay and I am really sorry the room did not meet your expectations. I do hope that if your travels ever bring you back to Edinburgh...

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2 of 5 stars
Paris,France
14 Sep 2009 | Trip type: Business
3
people found this review helpful

Edinburgh is a strange place,and I don't mean the constant wind blowing in your face all day and all night.It's in a parallel universe where everyone has decided to suspend normal judgement and be relentlessly upbeat about the place .So hotels and restaurants are consistently over-rated as being in the top tier in spite of the fact that they don't... more

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3 of 5 stars
Malta
10 Sep 2009 | Trip type: Family
1
person found this review helpful

The hotel has an excellent location at the foot of Edinburgh Castle. It is also a few steps away from the main shopping and restaurant areas.The hotel spa and restaurant are both very good. The property needs refurbishing, especially in the rooms. On arrival we were upgraded to the Lomond Suite. The decor looks old and in dire need of... more

Management response from
SheratonEdinburgh, Manager

Dear Guest, I would like to thank you for your review and ensure you that we value all comments, both positive and negative. It was a pleasure to read you found our location excellent and that you enjoyed your dining and spa experiences. Thank you for your encouraging comments about our service as well as mentioning how helpful our concierge...

overall fab
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4 of 5 stars
Kent
2 Sep 2009 | Trip type: Family

A great location, really good facilities & friendly staff. Our only disapointment was the limited hours for when children were able to use the swimming pool & that we were not able to even see the spa on the roof as we had a 10 year old with us. more

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5 of 5 stars
Edinburgh
25 Aug 2009 | Trip type: Couples
2
people found this review helpful

We stayed at the Sheraton Edinburgh for 1 night, to attend the Tattoo, and got a good rate of £157 on sheraton.com the night before. After a very efficient and friendly check-in, we arrived in our room. To say we were disappointed was an understatement! It was room 524, and was very much in need of a full makeover, and... more

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2 of 5 stars
Orlando
25 Aug 2009 | Trip type: Solo travel

I stayed for two days at the Sheraton Grand Edinburgh. Visting the Royal mile was surprisingly boring. All the shops sell the same cheap stuff. The hotel was fair. Don't try haggis - only the uncultured could enjoy it. The bed in the room was comfortable. I paid extra for a view of the castle but it was only a... more

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Sheraton Grand Hotel and Spa Also Known As

  • Sheraton Grand Hotel
  • Sheraton Edinburgh
  • Sheraton Spa
  • Edinburgh Grand Hotel Sheraton
  • Edinburgh Sheraton
  • Edinburgh Sheraton Spa
  • Sheraton Spa Edinburgh
Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Edinburgh hotels Sheraton Grand Hotel and Spa
3.5/5.0
232