We stayed at Best Western Edinburgh City hotel for 2 nights in Sept 2009. We chose this hotel based on TripAdvisor reviews, and from the photos posted we weren't expecting much. The hotel staff were really kind, polite and helpful (provided maps, sightseeing tips, etc.) and helped us with a problem with our payment - they provided excellent customer service.... more

Stayed here with my wife during last week of October for 3 nights B&B. Got a good value for money deal on the internet and was very happy with the room, breakfast, service and general appearance of the hotel. Short walk to all the major tourist sites and really enjoyed Edinburgh (even with the rain). Had one evening meal in... more

We had booked the Edinburgh House Hotel (disgusting) losing our deposit, so arriving here was a treat, especially as they were most helpful when I called at 9PM to get two rooms made up to family rooms. Also they were very friendly and helpful with questions about Edinburgh, buses and so on, one of the kids lost something and they... more

myself and my partner stayed at this hotel on our eagerly awaited trip to edinburgh, after reading a few off the reviews we were a little nervous, but we were soon put at ease, there was a little noise from outside, but we did see new windows getting put in so it was nice to see that the hotel have... more

Having read some reviews on this site AFTER I had made the booking I was a little concerned that I had made the wrong choice. However, I found the hotel exceeded my expectations. Check in at Reception was extremely efficient with a friendly and knowledgable Receptionist. (and I received a free voucher for a drink of my choice) My room... more

Check in was quick and easy, receptionist was friendly, no parking availible at the hotel but good directions to car park which is literally just up the road (£12 for 24 hours) Room was very clean and has everything you need but no wow factor, it was also fairly small with only one small window. My major gripe being a... more

Check-in was efficient and staff friendly. The room was dark and dismal and very basic, though clean. The restaurant is best avoided. The dark and dismal theme continued, and there was only one choice of meal for my vegetarian wife. The white wine was served warm and the staff were unable to give us a cold bottle. Ours was placed... more

I stayed in this hotel after being sent on a business trip through my own work- a four star hotel which has won many accalades for the service in the hotel. Front desk girl was nice enough... FOOD: DISGUSTING!!!! We decided to dine in the hotel as it would not cost us any money but i would have preferred a... more

Nice hotel, a bit of a walk into center of town, but Edinburgh is small enough to walk to most places. Taxis are not very expensive, took one from train station for about £4 and well worth it. Had a big family room, very clean. Staff was kind, but unable to suggest places to eat near by. more