This hotel did not provide a service. It provided a room! It was not a hotel. The only meal that was available was breakfast despite signs to the contrary. On arrival despite signing their agreement I was lectured about not smoking out the window, not breaking the key in the lock, not urinating in the bed and not bringing people... more

This isn't a hotel, we were told the kitchen was closed, though i wouldn't pay £7 for a breakfast in a shabby hotel and the bar was closed, the bar area looked as though they were living in it as there was a woman with a baby and cot amongst other things. The manager was rude, arrogant and wanted cash... more

I booked last minute but would not go back again. It does seem run down even although the rooms are not that old. It was just small things with the abruptness and everything is very basic. It is more of a Guest House than a hotel. I don't think that they do breakfast at all and some of the rooms... more

My husband and I stayed here for two nights and I can honestly say I wish we'd booked into a chain hotel such as the holiday inn because at least you know what you are getting! We booked it last minute through Expedia and were unable to book breakfast online but were told we'd be able to book this on... more

The physical components of the hotel are fine, but the attitude to service is dire. Checking in after a long day with our group took an absurd amount of time (c 30 mins), and suggestions that we might complete some of the voluminous paperwork later in the evening were met with "that's the system". Full payment had to be made... more

I had stayed at the Western Manor House Hotel about 3 years ago, when it was under different ownership. It was great then and that's why I stayed there again. It is a small hotel/B & B with a small number of rooms. My most recent visit was this past August during festival time in Edinburgh. I had to make... more

Booked this hotel via lastminute.com. Arrived ,checked in to be shown to a very small and cramped "executive room" with a shared toilet (this special feature was not advertised). When I questioned the staff I was told he would "look into it" but as the hotel was full nothing could be done. I was visiting Edinburgh for the tatoo and... more

Has to be amongst one of the rudest hotels on the planet.I booked a Double standard room for my parents and when they arrived the rude manager said that for internet bookings the rooms are with toilets outside. The experioence was horrid, I had to get my parents to check into a different hotel and he refused to refund the... more

We stayed there for a week, basically no problems, nice customer service, rooms small but nicely furnished. Not all rooms ensuite, as it is stated. No internet connection. Guest information needs improvement what caused some inconveniences. more