Wow, how to make the customer feel unwelcome. I love St. Andrews and this hotel has one of the best sites in the town (with the exception of the Old Course Hotel), but they really need to brush up on their customer service. The bar staff are more concerned with counting the contents of the till rather than serve the... more

I've just returned from a wonderful trip to St. Andrews and was so happy with my hotel choice. The Russell is a 5-minute walk from The Old Course and overlooks St. Andrews Bay. Each morning we awoke to a spectacular view of the Bay and the Links. The rooms were charming and the beds were very comfortable. The hotel has... more

Our family of 8 stayed for a week in Feb. '07 while visiting my son at the "Uni". I must say, ALL the staff are excellent. The rooms were very nice. Housekeeping was excellent. The food and bar -excellent. This was for us the trip of a lifetime made all the more memorable by the very caring staff at The... more

4 couples stayed at Russell Hotel - we had requested Sea View rooms - they were great. Just a few hundred yards from # 1 tee (Old Course). Rooms, bar, food, & staff were all fantastic!! I saw one earlier "bad" review of the Russell Hotel but our experience was just the opposite - will always return to this B... more

Have such good memories of my stay in St Andrews, but it was made all the more amazing by this hotel. The staff are so friendly and helpful, its not a very formal place, it genuinely feels so homey you feel like you have made friends by the time you leave. And can I just say that as someone who... more

Great place to stay for an overnight, weekend or a couple of weeks. Staff were as good as I have ever had, very helpful kept our room very fresh as we were there for a week great hotel for golfers we would strap on our carry bags and had about a 2 min walk to the number 1 tee at... more

My friends and I went to St.Andrews in May of 2006. We had plan our trip for over a year and wanted to make sure we covered everthing we could about St.Andrews and were we wanted to stay, very carefully.I went on line and pulled up all the Hotels in St.Andrews and I selected The Russell Hotel because of the... more

We recently stayed in this hotel. The room was small and poorly maintained. The bathroom was extremely difficult to move around in due to its ergonomics. The shower pressure was poor. Also, on checking under the beds to make sure we had not left anything I was met by piles of rubbish, including food waste. The hotel staff were rude... more

We booked this hotel for dinner, bed & breakfast way in advance (August for the December booking) yet when we arrived we were told that instead of our dinner booking in the restaurant they were putting us in the pub! They said this was because they felt we would have a quieter dinner here as they had several parties who... more