To my surprise the attention and service offered by reception area, restaurant and room was very poor. We stayed at an executive suite. Seems like personnel are fed up with their jobs and have no effort to make stay pleasant. Rooms are outdated and poorly maintained. However, there are new refurbished rooms for at least 10 ppounds more!? When was... more

arrived at hotel friday evening, the room was freezing tried to reset air conditioning but no joy. decided to have shower and get changed for dinner and surprise, surprise and it was the same !!!!!!!! I gave benefit of doubt thinking maybe it was because of other guests using at busy time, but when I had showered again in the... more

My wife and I stayed here on our way to the Hebrides for a week. I booked it through lastminute and only paid £42 (room only). This a proper 4* hotel, there is a Travelodge round the corner and I bet half of the residents there were paying more than me! The hotel is a two minute walk from Sauchiehall... more

Mixed review to be honest the hotel entrance is nice and seeing signs asking if we wanted to upgrade made me wonder what the room was going to be like for the £60 a night we paid. We were on the 2nd floor and the room if a little date was clean and had everything we needed including an iron... more

We chose the hotel for the family rooms, price and location near the Central Station, looking out over the city. We were on the third floor, in one of the rooms yet to be refurbished. It was very large indeed, clean, with comfortable beds plus sofa, chairs and desk. I would say that the noise of traffic and people out... more

Our annual trip to the Good Food Show usually sees us at the Menzies but they decided to double their rate from last year so we booked here instead. Very good deal for the weekend but a few niggles spoiled it. Wish we'd read the review about taking an upgraded room. Room was large and quiet but we had to... more

Stayed here on a Saturday evening recenlty after a peformance at the Theatre Royal. I'd stayed here twice before, 5 and 17 years ago, and had fairly low expectations, as the last time it had appeared rather tired and in need of investment. However, as the nearby Premier Inn at Charing Cross was £75 plus a further £15 for breakfast... more

Having stayed here in September we were really disappointed on how unchild friendly the hotel was. Having been out with friends for a meal and a few drinks we had hoped to have a couple of drinks in the bar but were told that the children (teenagers) were not allowed in the bar after 11pm and to be honest I... more

When we arrived there was no-one at reception. The concierge tried to get staff out of the office twice. We were then told the booking system was down. No apology for being kept waiting. Corridors to room and room itself were very tired. The tv was old and the casing was damaged. The furniture was tired and there was heavy... more