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Royal Hotel, Caithness


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Traveller Reviews

76% Do not recommend
2.5 of 5 stars 29 reviews
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By trip type
All (29)
[ Date ] [ Rating ]
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2 of 5 stars
United Kingdom
11 Jul 2009 | Trip type: Business New

I travelled here on a business trip and did not choose this hotel myself. The clientele are mainly old-age tour groups who do not seem to understand that other people may need their sleep after such a looooonnnnng drive to this hotel. My room was down a creaky corridor with so many levels and fire doors it felt like I... more

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3 of 5 stars
Columbia, SC
18 Jun 2009

The Royal Hotel appears to be a quaint, old hotel from the outside and upon entering the lobby, it is definitely old and quaint. Unfortunately, upon closer inspection the lobby furniture has holes and the carpet is in need of renewal. Our room on the second floor was cramped, but adequate. The bathroom, which consisted of a cubicle shower not... more

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1 of 5 stars
northern ireland
22 May 2009

I spent four nights here in May with a Scottish coach tour company. I found no fault with the room or bathroom-all clean and warm but the meals,especially dinner, was a disaster. The staff did their best but it seemed an age before we got served. Quite frankly I have had better in a factory canteen. On the final night... more

Management response from
OHIML, General Managers

Thank you for your comments and please be assured we take these issues seriously. My team and I will endeavour to correct these unsatisfactory practices.

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2 of 5 stars
Sacramento, CA
12 May 2009

If your looking for a quiet place to stay, don't stay here. We read plenty of negative reviews on this site before arriving here with our tour. This hotel is "tired" to say the least. Our room slanted one direction, you really were walking downhill in the room. The shower was never warm/hot, we finally figured out you had to... more

Management response from
OHIML, General Manager

With regard to the lobby furniture we have taken on board your comments and replaced the worn chairs. No 2 rooms in the hotel are the same and I apologise your bathroom was not up to your expectations however I am glad you found the staff welcoming and efficient

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2 of 5 stars
Scotland
30 Mar 2009 | Trip type: Family

The Royal looks impressive from the outside but immediatly sets the tone as you enter the foyer. Tired, antiquated and trying to live on past glories. The furniture in the foyer was ripped and the carpet is long past its sell by date.Our rooms were on the second floor and were reached in a lift with wall to ceiling carpet.... more

Management response from
OHIML, General Manager

I would like to thank you for you comments and apologise for your disappointing stay with us I will endeavour to act upon were possible your observations to ensure this experience is not repeated.

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2 of 5 stars
London and Newport, Wales
25 Mar 2009 | Trip type: Friends getaway

Perhaps a Sunday night in March is not the best of times to visit a small town in the North of Scotland. The entrance lobby of the hotel from the outside looks quite inviting with a fire burning. Unfortunately closer inspection shows that all the furniture has holes and the carpet is in need of renewal. This sadly sets the... more

Management response from
OHIML, General Manager

Thankyou for taking the time to offer your comments during your recent stay. It is unfortunate that you did not raise your concerns about the room you were allocated during your stay with us as I am confident a more suitable room would have been available. I have discussed you observation regarding breakfast with our chef as this is most...

Enjoyable
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4 of 5 stars
glasgow
10 Mar 2009 | Trip type: Friends getaway
0/1 found this review helpful

The Royal Hotel is old but the room we had was very comfortable warm and clean, although we visited out of season the staff were very friendly and made you feel at home. The only downside was the guinness didnt pour well I would also recommend a day trip to Orkney more

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2 of 5 stars
brechin
1 Dec 2008

stayed hear on 17/18 november 2008,public areas a disgrace,stained carpets marked walls and in reception/lounge area torn upholstery on every chair,evening meal on first night the worst i have ever had served up to me,dont think the parsnips or carrots had been cooked and potatoes totaly dryed up,could not eat it .On second evening ate out in neighbouring hotel,a much... more

Management response from
OHIML, General Manager

We are working very hard to improve our food offering and since your visit we have changed our menus and customer feed back has been positive. With reference to the public areas yes I fully except the furniture is tied and old and the carpets are due a change and it is an area that will be addressed in the...

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1 of 5 stars
scotland
21 Nov 2008 | Trip type: Business, Solo travel

Stayed on 17/11/2008, The room was small, had stains on the wall above the heater the was badly in need of redecoration.Bathroom was tiny with no room for a wash hand basin-it was in the bedroom!Dinner @£16.50 was abysmal - "tomato" and lentil soup was lentil soup as we all know it , it tasted like Cambells and was lukewarm.The... more

Management response from
OHIML, General Manager

Obviously I am very disappointed to read your comments and fully take on board your observations, if we had been aware of your feelings regarding room 158 we would have happily offered you an alternative room as we have 103 individual rooms of varying types. Please be assured all soup is homemade although not an excuse for it not being...

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2 of 5 stars
Aurora, Colorado
7 Sep 2008

Thurso is very, very remote without a lot of hotels that can accomdate a large tour group (which is how I was travelling). Given the location, I think the Royal is adequate. The staff was very efficient dealing with the 3 tour groups there at the same time, rooms are clean and large (at least ours was). It's an older... more

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Royal Hotel, Caithness Also Known As

Address: Traill St, Thurso KW14 8EH, Scotland
Thurso hotels Royal Hotel, Caithness
2.5/5.0
29