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The Castletown Hotel

2.0 of 5
Main Street, Castletown, Thurso KW14 8TP, Scotland (Formerly St Clair Arm Hotel)
Hotel amenities
The Castletown Hotel
Ranked #4 of 10 hotels in Thurso
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65 reviews from our community

    Trip type
Traveller rating
    24
    28
    8
    4
    1
Date Rating
Durham, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed 6 May 2013

We booked this hotel quite by chance, using an on-line agency. We received a very friendly welcome. Our room seemed small - but we had the most wonderfully comfortable 6 ft bed! The weater was cold and gloomy but the hotel was warm. The room and bathroom were spotless. A small shelf in the bathroom would be useful! We enjoyed... More

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Andrew M, Owner at The Castletown Hotel, responded to this review
13 May 2013

Dear Samsmum43, thankyou very much for your valuable review, your time is much appreciated. We are delighted you enjoyed your stay and thanks for the suggestion of a shelf in the bathroom. We do hope we get the chance to welcome you back in the near future, kind regards Andrew More

Bath, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 6 May 2013

My room had inadequate convector fire on wall, no heating in bathroom and no hot water available for the four nights I stayed at the end of April. The double glazed (!) window let in a cold draught too. On the plus side the staff were great and the food very good. Was told to run the water for 10-15... More

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Andrew M, Owner at The Castletown Hotel, responded to this review
13 May 2013

Dear Shirley H, thanks for taking the time to give us your feedback and please accept our apologies for the lack of hot water in your room, had we known we would have changed your room and called in our plumber straight away. Following your feedback we have been unable to identify why it would affect your room and not... More

Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed 14 April 2013

Clean spacious room,service good,breakfast was very good(as a sugestion maybe add a choice of scrambled eggs for breakfast),all in all a very pleasant stay i will come again. The hotel is located in a close proximity to town of Thurso.

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Andrew M, Owner at The Castletown Hotel, responded to this review
13 May 2013

Dear Sorina28, thankyou for satying with us and for taking the time to give us your feedback, we are delighted you enjoyed your stay and thanks for the top on how to improve our breakfast, We hope to welcome you back soon, kind regards Andrew More

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 18 March 2013

Stayed over with a friend, we booked a twin room but it actually had 3 single beds in it so at least we had a choice of beds! Room and bathroom was clean and bed was quite comfortable. Buffet breakfast was nice, fair choice and friendly staff! Overall great value for money and hotel had a nice homely feel to... More

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Andrew M, Owner at The Castletown Hotel, responded to this review
13 May 2013

Dear Weenatz89, thanks for taking the time to review your stay with us, we are delighted you enjoyed our wee home from home. We do hope you will come and visit us again soon, kind regards Andrew More

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 17 March 2013

Went to Thurso to try and see the Northern Lights - our receptionist was very helpful in providing information that would have helped us had it not snowed every night! Room was satisfactory, dated decor, adequate amenities. Shower a bit weak, and had to wait for hot water to splutter through. Food was ok, but Castletown is a modest place... More

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Andrew M, Owner at The Castletown Hotel, responded to this review
13 May 2013

Dear Pokerdungeon, thanks for taking the time to give us your feedback and please accept our sincere apologies that you were disappointed. Thanks for detailing all the aspects of your stay as it gives us a chance to monitor our performance and allows us to take corrective action where necessary. We do hope we get a chance to welcome you... More

Bristol, United Kingdom
Top Contributor
177 reviews 177 reviews
42 hotel reviews
Reviews in 110 cities Reviews in 110 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 26 February 2013

We stayed her for a night whilst on our way to the Orkneys. The room was no frills but perfectly adequate. The hotel has good wifi and a decent sized car park. The staff were very chatty and helpful and the food - both evening meal nd breakfast - was excellent, worth visiting for that in itself!

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Scotland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 23 February 2013

Good value hotel. Friendly staff. The hotel public areas having been refurbished look good and the bar has a lovely open fire. The rooms are dated and need revamped but the price reflects the accommodation. Foodwise, usual pub food and i ordered a salmon beetroot salad starter which did not have any beetroot! Breakfast was excellent with a fantastic array... More

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Banbury, United Kingdom
Top Contributor
57 reviews 57 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 25 January 2013 via mobile

The staff here are just lovely, they are really friendly and cannot do enough for you. My reservation had gone missing, not the fault of the hotel but a third party booking system and we were quickly given warm but dated rooms. The decor is jaded but the rooms are comfortable. You may need to run the hot tap and... More

Was this review helpful? Yes 1
Kyle
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 23 January 2013

The Castletown Hotel offers good value. They provided me with the type of room that I requested, and it was fully equipped, was adequately warm, and comfortable. The only downside was the decor, in that the wallpaper was coming away in places (room 12), especially in the en-suite bathroom, and there was a little black mould around the grouting etc... More

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London, England, United Kingdom
1 review
5 of 5 stars Reviewed 14 January 2013

My husband and I have been here 4 days already and sadly will be heading back home tomorrow. What can I say! The stay in The Castletown Hotel has been great, room is spacious and very clean, the bed was so comfy!! The staff are great especially Evelyn and Hen!! It is my hubbys birthday today and they have really... More

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Additional Information about The Castletown Hotel

Also Known As:
St Clair Arms Thurso
The Castletown Hotel Thurso, Scotland
Address: Main Street, Castletown, Thurso KW14 8TP, Scotland (Formerly St Clair Arm Hotel)
Region: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Thurso
Amenities:
Free Parking Pets Allowed Restaurant
Hotel Style:
#2 Business Hotels in Thurso
#3 Family Hotels in Thurso
Price Range: £
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Newly purchased by local brothers the St Clair Arms Hotel is a delightful hotel offering comfortable accommodation with great home cooked food. Centrally located it is convenient for Thurso, Wick, Castle of Mey and John O'Groats. Early breakfast available to catch one of the three ferry terminals which are all close-by. Complimentary wifi access for all guests the St Clair Arms is a perfect base to enjoy all that Caithness has to offer before relaxing in comfort and dining in great company. ... more   less 
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The Castletown Hotel
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