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BEST WESTERN Inverness Palace Hotel & Spa

3.0 of 5
8 Ness Walk, Inverness IV3 5NG, Scotland
Hotel amenities
Ranked #18 of 38 hotels in Inverness
4.0 of 5 stars 163 Reviews
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163 reviews from our community

What travellers say about this hotel
  • River Ness(7)
  • Swimming pool(4)
  • Really good(3)
  • Reception staff(3)
  • Health club(3)
  • Helpful and friendly(3)
  • Great location(3)
  • Very nice(3)
Traveller rating
    46
    61
    30
    20
    6
Only show reviews for Family (21) | Couples (71) | Business (17)
Date Rating
Forest Lord
Lydney, Gloucestershire, England
2 reviews
12 helpful votes
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

My wife & I had booked the Christmas package and a few days either side to stay for a week. We received a friendly welcome at reception and were dealt with most efficiently. We were offered and accepted assistance to our room with our luggage. We were very pleased with our room - spacious; comfortable; extra large bed; large bay... More

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Robertsons123
Keith, United Kingdom
2 reviews
4 helpful votes
4 of 5 stars Reviewed 29 January 2012

The hotel is beautifully situated right on the river , making it peaceful but within minutes walk you are in the heart of the town. The lobby is comfortable and feels welcoming. The rooms reflect the traditional character of the building but with contemporary furnishings they make for comfort and style. The bathrooms are small and feel like they are... More

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TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
15 February 2012

Dear Guest Thank you for taking time and writing a review on the Palace Hotel I'm glad to read that you enjoyed your stay and found the hotel comfortable and welcoming. You are right in what you have written our restaurant is on the refurbishment plan for 2012 and should be getting started within the next few weeks. I do... More

Est1960
Aberdeen, United Kingdom
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed 29 January 2012

Stayed here on a three nights dinner bed and breakfast package for my husbands birthday. Ended up with a lovely room overlooking the castle and river. (041) 24th to the 27th jan. Our room had a sofa and two chairs so was perfect to chill out in the afternoon. Used the swimming pool, sauna and steam room every day. Just... More

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TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
15 February 2012

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel I apologise for the problems that arose with the food and sorry to read that this has put you off staying at the hotel again. I'm glad to see that you enjoyed the rest of your stay though. Kindest Regards Laura Kelly Sales Manager More

ford maverick
Aberdeen, Scotland
Contributor
19 reviews
34 helpful votes
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

We stayed for 2 nights in mid January. The reception staff were very nice and helpful when checking in. The room was large and pleasantly decorated with a superking bed. The bathroom was a let down, but they are in the process of upgrading them. We had dinner in the restaurant (not the bar where the TV is). The starter,... More

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TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
15 February 2012

Dear Guest, Thank you for taking the time to write a review on the Palace Hotel. I'm nice to read that you enjoyed all aspects of your stay. You are right in what you have written some of our bathrooms are part of the refurbishment plan for 2012. I'm glad to see you enjoyed the food on offer at the... More

rgmc
Bury St Edmunds, United Kingdom
Senior Contributor
28 reviews
15 helpful votes
2 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

Arrived after hrs traveling. Showed a large river view room which was quite large but shabby. Bathroom was fine but tiny. Room very warm and rad could not be turned down. Asked for someone to sort out, manager came with his pliers and screwdriver!! Asked for another room but no he wanted to fix or install a portable oil rad.... More

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lizzie1205
Glasgow, United Kingdom
Reviewer
4 reviews
20 helpful votes
5 of 5 stars Reviewed 9 January 2012

We stayed at this hotel for 2 nights in November 2010. We booked through Hotel Connections and got a cracking room rate for dinner, bed and breakfast. Despite the weather we had a lovely stay and felt warm and cosy throughout our time in the hotel. The room was spacious with a high ceiling and a massive bed which was... More

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TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
15 February 2012

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel from a stay you had with us in November 2010. The effort you have made is very much appreciated and I'm glad to see tht you enjoyed your stay with us. I hope we will be welcoming you back to the hotel in the near... More

Holidaymaker680
Aberdeen, United Kingdom
2 reviews
4 helpful votes
5 of 5 stars Reviewed 9 January 2012

Had a great time here, we were booked in somewhere else but cut our stay short and travelled into inverness instead, we made the right choice! More

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TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
15 February 2012

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel I'd glad to read that you enjoyed your stay and that you will be coming back again to us in the future. Kindest Regards Laura Kelly Sales Manager More

Samsam48
Aberdeen, United Kingdom
Senior Reviewer
10 reviews
1 helpful vote
4 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

Pleasantly surprised , Location spot on , good condition throughout , good size rooms, very welcoming , staff very nice , clean and tidy hotel, breakfast good , best liesure facilities in inverness . Very close to excellent ,but slight down side , allowing pets and no sky tv (just 5 or 6 channels on freeview ) But if staying... More

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david h
aberdeen
Reviewer
3 reviews
5 of 5 stars Reviewed 30 December 2011

We recently stayed at the palace hotel room was fantastic staff could,nt be more help full Facilities were top notch and would definetly stay there again. Well worth the money More

Was this review helpful? Yes
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
15 February 2012

Dear Guest, Thank you for taking time and writing a review on the Palace Hotel I'm glad to read that you enjoyed your stay and hope to welcome you back in the near future. Kindest Regards Laura Kelly Sales Manager More

cameron4135
Bathgate, United Kingdom
Reviewer
3 reviews
2 helpful votes
2 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

I love coming to Inverness on business although the Thistle is my hotel of choice normally as the service is very good and the Otium Leisure Club is very, very nice. Upon unpacking my work stuff and logging onto the free (thank you) Wi-Fi, it would appear Big Brother has decided what adult sites I may or may not visit!... More

Was this review helpful? Yes
TMilton, Sales Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
15 February 2012

Dear Guest Thank you for taking time and writing a review on the Palace Hotel I'm sorry you didn't find our wi-fi to your liking, as we take families into the hotel we block certain sites to stop any mishaps happening. Kindest Regards Laura Kelly Sales Manager More

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BEST WESTERN Inverness Palace Hotel & Spa Also Known As

  • Best Western Inverness
  • Inverness Best Western
Address: 8 Ness Walk, Inverness IV3 5NG, Scotland

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BEST WESTERN Inverness Palace Hotel & Spa
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