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Rocpool Reserve


Rocpool Reserve
Hotel class 5 of 5
14 Culduthel Road | (formerly Culduthel Lodge), Inverness IV2 4AG, Scotland
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Traveller Reviews

88% Recommend
4.5 of 5 stars 99 reviews
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By trip type
All (99)
[ Date ] [ Rating ]
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5 of 5 stars
melbourne
10 Jun 2009 | Trip type: Family

I stayed at the Rocpool last year with my husband just for one night and really enjoyed it so was looking forward to a longer stay. This time it was a family trip with my elderly mother who usually prefers a more traditional type of hotel but she absolutely loved it and said it was the best trip she's had... more

Management response from
Rocpool-Inverness, Kerry Watson General Manager

I am so pleased that your mother enjoyed her time at Rocpool Reserve, as I believe there is always a misconception with Boutique hotels that they are for the young professionals or couples. In reality we aim to attract all types of guests and simply ensure that their time here is the most enjoyable possible. I have passed on your...

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5 of 5 stars
Perthshire
8 Jun 2009 | Trip type: Couples

Had originally booked into a hotel in Ullapool. But was really disappointed with our room, so we drove all the way back down to Inverness, and booked into Rocpool on a whim. What a treat! Greeted at the door by member of staff, and promptly given tour of selection of rooms available. Decided on rm 5. Absolutely beautiful. Everything we... more

Management response from
Rocpool-Inverness, Kerry Watson General Manager

Good to hear that your trip up to the Highlands was not wasted and you enjoyed yourself and the hotel. I have passed your comments onto Olga(the receptionist who greeted you and showed you the rooms available). She was delighted that this small thing improved your time here. At Rocpool Reserve we firmly believe that it is the attention to...

Impeccable
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5 of 5 stars
Seattle WA
1 Jun 2009 | Trip type: Couples

Rocpool Reserve and its staff absolutely shine. My partner and I stayed only one night (15 May) but would have loved to have stayed longer. Staff actually came out to the drive to greet us as we pulled up in a taxi! We were then whisked through a 30-second check-in to our room. Our very large room was located on... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

It is great to hear another person compliment our check in. We work very hard at ensuring that our guests are greeted in the correct manner and settled into their rooms as soon as possible, I know I certainly appreciate not hanging about at a reception desk to check in. I have passed your comments with regards to the food...

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5 of 5 stars
London
19 May 2009 | Trip type: Solo travel

I stayed at the Rocpool Reserve as a treat to reward myself after having walked the Great Glen Way and it was fantastic. From the first I was impressed as the door was opened for me and the check-in was absolutly seamless. They had all the details and everything was ready for me. All that was required was for them... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

Firstly, I must apologise for taking so long to reply to your kind words. It has been rather busy the last few months since the opening of Chez Roux. As with all reviews we appreciate you taking the time to pass on your experience at Rocpool Reserve and Chez Roux, although how you found the engery to do this after...

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3 of 5 stars
Scotland
21 Apr 2009 | Trip type: Couples

The restaurant and bar area are really stylish and I was looking forward to the meal as soon as we walked in. The food was good although we were unable to try dessert. This was due to the fact that the table had to be back by 8.30pm. I had booked a reservation for 7.30pm and wondered why my main... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

Further to your recent visit to Chez Roux I was disappointed to hear that you felt rushed throughout your meal. Firstly, thank you for taking the time to let us know via Trip Advisor. It is important that when we get things wrong that we are informed in order to correct our mistakes. When doing relays we always allow for...

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5 of 5 stars
Aberdeen
21 Apr 2009 | Trip type: Couples

Having never been to Inverness before, was keen to take in the beautiful scenery and stay at in the much mentioned Rocpool. What a delight! Stayed in Rm 5 with hot-tub on the balcony overlooking the river and hills beyond. The sun was shining so very enjoyable indeed. Ate in the new Albert Roux restaurant (with our lively 4 yr... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

It is great to see that you and your family enjoyed your night at Rocpool Reserve. We love having children in the hotel, keeps the place lively and that is what the jelly beans are for! Albert Roux is a great fan of children and feels it is important that they are able to eat great food from a young...

Excellent
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5 of 5 stars
South Coast England
25 Mar 2009 | Trip type: Couples

We stayed in Room 5 with the hot tub on the balcony, there isn't much more to say than what everyone else has reported. It is wonderful, the bathroom is gorgeous, the staff friendly and helpful, I really got to relax after our highlands adventure. I just have to say the shower and the bath were the best ever, the... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

Thank you for posting your photos of the hotel. It is great to see photos that guests have taken. We do everything we can to ensure that guests are accommodated for, especially when like yourself they have special dietary requirements. Chef wants every guest to leave the restaurant having enjoyed a great meal and he was happy to hear that...

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5 of 5 stars
London, United Kingdom
20 Feb 2009 | Trip type: Couples
0/1 found this review helpful

My partner and I stayed here before the hustle bustle of the festive period and it was just perfect to relax in. We were met immediately in the car park by 2 members of staff to help us with our suitcases. There is no reception desk or long line to check in - you are simply shown to your room... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

Thank you for your kind words on Trip Advisor. It is not often that people take the time to write a review and I have passed all your comments onto our staff. All the team work hard to make guests feel welcome and at home. We look forward to welcoming you back to Rocpool Reserve.

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5 of 5 stars
London
17 Feb 2009 | Trip type: Business, Couples

My husband and I had a wonderful two nights in this beautiful, boutique hotel in Inverness. The staff were very helpful, the decor was wonderfully stylish throughout and the food was wonderful. There was a lot of quirkiness - a tv in the lounge area showing fish in the day and a roaring fire at night and sweeties dotted around... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

I have passed all your wonderful comments onto all the staff here at Rocpool Reserve. I am delighted that you noticed and appreciated all the small details within the hotel, for example the sweets and TV. We believe that it is the small extras and attention to detail that helps any hotel stand out from the rest. I have also...

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3 of 5 stars
Scotland
15 Feb 2009
0/1 found this review helpful

We were disappointed with the size of our room and the view, we underlooked the car park. We were expecting something more fabulous than we received, we had booked a 'chic' room. The hotel is very modern and immaculate and ideal location. The breakfast was fantastic. The staff are incredibly attentive which we actually found a little intrusive just because... more

Management response from
Rocpool-Inverness, General Manager, Kerry Watson

Thank you for taking the time to review Rocpool Reserve on Trip Advisor. We appreciate all comments and use them to our advantage for training purposes. All the staff at Rocpool Reserve strive to provide the best service possible which is critical to any 5 star hotel.

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Rocpool Reserve Address

14 Culduthel Road | (formerly Culduthel Lodge), Inverness IV2 4AG, Scotland