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Best Western Imperial Hotel


Fraser Square, Fort William PH33 6DW, Scotland
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Reviews you can trust

58% Recommend
3.5 of 5 stars 54 reviews
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By trip type
All (54)
[ Date ] [ Rating ]
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3 of 5 stars
Orlando , Fl
5 Oct 2009 | Trip type: Solo travel

Needs some work and it is hard to get around if you are not able to climb stairs, but the location is great and the service is very good and helpful. Wi-fi in lobby only. more

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3 of 5 stars
Horsham, England
25 Sep 2009 | Trip type: Friends getaway

The hotel has recently had alot of interior work, the bathroom was excellant which made up for the bedroom looking a little dated. We asked for lower level (my friend has MS) but we ended up right at the top, which whilst giving amazing views of the Loch did take some work for my friend to get up there. The... more

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5 of 5 stars
Buxton
19 Sep 2009 | Trip type: Couples

we were heading to isle of Skye and decided to stop over in fort william, finding a room proved difficult but being lucky got one at The Imperial Hotel. The entrance of the hotel is very clean and new, shiney marble floors and relaxed atmosphere. The room we stayed in overlooked the street which I was not to fussed about... more

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4 of 5 stars
Surrey
9 Sep 2009 | Trip type: Friends getaway

We were a group of eight, travelling to Fort William for the start of a 60-mile charity kayak challenge. We were very lucky to be offered full sponsorship of our accommodation for one night at the Imperial Hotel, and George and his team could not have done more to arrange everything for us so all we had to concern ourselves... more

Management response from
George Telford, General manager

Dear all I would like to take this opportunity to thank you for your kind words with regards to your visit to the Imperial, my staff and I are always pleased to receive comments like yours as it gives an incentive to continue to do what we consider our best, but lets not forget the charity work that you have...

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3 of 5 stars
eu
30 Aug 2009 | Trip type: Couples

The hotel as such is fine (as one would expect in this category of accomodation) - the room was clean, well furnished, bathroom was also clean. While the front desk reception staff was also fine, we were disappointed by a grumpy (duty?) manager who was barely barking answers to our questions. The buffet during breakfast was quite meagre (juice, a... more

Management response from
George Telford, General Manager

Dear Guest I thank you for your recent review with regards to your stay with us, I will need the name the booking was made under and the date of your stay in order for me to sort out your complaint with the Duty Manager who was on duty that particular day, please contact me direct at george@sgehotel.com George Telford...

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4 of 5 stars
manchester
25 Aug 2009

After a few months of travelling from London to Scotland and back as a tour guide with a different group of Italians every 10 to 12 days, I have added up the points I take from every person on the coach throughout the year and I am pleased to say that this hotel The Imperial has won the most points... more

Management response from
George Telford, General Manager

Dear All Thank you so much for taking the time to write your review on your visit to us 2009. I am so glad you all had a nice time with us regardless of the short time you stayed with us, I look forward to welcoming you all back in 2010 if not sooner George Telford General Manager

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4 of 5 stars
Cramlington, Northumberland
18 Aug 2009 | Trip type: Couples

My wife and I stayed here for 3 nights (Friday to Sunday) in one of the most plush rooms (£170 per night!) bed and breakfast. Had 3 minor niggles on our first night which the manager resolved in super quick time and a satisfactory resolution. Many thanks! Also loved the jacuzzi and the comfy four poster beds. The hotel is... more

Management response from
George Telford, General Manager

Dear Mr & Mrs Stobbs Thank you so much for your feedback on your stay with us in Fort William, I new the town name Cramlington straight away and I am so glad you enjoyed your stay. I look forward to the day when you both return to the Imperial and hope that it will be even better next time,...

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5 of 5 stars
glasgow
12 Aug 2009 | Trip type: Friends getaway

We are 3 friends who travel all the time together and we found a room at the imperial in fort william as we were climbing the 3 peaks. this hotel and its staff are first class the manager George told us what to watch out for in our climb and warned us of the dangers as well as the fun... more

Management response from
George Telford, George Telford General Manager

Dear gang I thank you for taking the time to write your review on your stay with us at the Imperial hotel and it was our pleasure to be of service to you, well done for your successful climb of the 3 peaks and glad you all made it down safely. I look forward to welcoming you back and maybe...

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4 of 5 stars
Inverness
11 Aug 2009 | Trip type: Business, Solo travel

I couldn't find a room in Fort William, so went on line to trip advisor. I was in my car literally down the road from this hotel, but the last couple of reviews weren't good. But I phoned and they had a room; I only booked one of my two nights (in case it was really bad!). I was given... more

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5 of 5 stars
Alicante
7 Aug 2009 | Trip type: Couples

We were greeted and checked in by a lovely girl Katarina, who assisted us throughout our stay. Our lovely clean, spacious room overlooking loch Linnhe was a delight and (although we were always a little late) the scottish breakfast saw us through until dinner in the evening!! We ate from the A la Carte menu the first night and the... more

Management response from
George Telford, George Telford General Manager

Dear guest Thank you for taking the time to write your review and also I am so glad your time spent with us was enjoyable. getting reviews like yours is an incentive to my staff as they feel they have completed the job they set out to do. I thank you once again and look forward to welcoming you back...

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Best Western Imperial Hotel Also Known As

  • Best Western Fort William
  • Fort William Best Western
Address: Fraser Square, Fort William PH33 6DW, Scotland