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Best Western Imperial Hotel


Fraser Square, Fort William PH33 6DW, Scotland
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Reviews you can trust

60% Recommend
4.0 of 5 stars 57 reviews
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By trip type
All (57)
[ Date ] [ Rating ]
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4 of 5 stars
Cramlington, Northumberland
18 Aug 2009 | Trip type: Couples

My wife and I stayed here for 3 nights (Friday to Sunday) in one of the most plush rooms (£170 per night!) bed and breakfast. Had 3 minor niggles on our first night which the manager resolved in super quick time and a satisfactory resolution. Many thanks! Also loved the jacuzzi and the comfy four poster beds. The hotel is... more

Management response from
George Telford, General Manager

Dear Mr & Mrs Stobbs Thank you so much for your feedback on your stay with us in Fort William, I new the town name Cramlington straight away and I am so glad you enjoyed your stay. I look forward to the day when you both return to the Imperial and hope that it will be even better next time,...

Loved it
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5 of 5 stars
glasgow
12 Aug 2009 | Trip type: Friends getaway

We are 3 friends who travel all the time together and we found a room at the imperial in fort william as we were climbing the 3 peaks. this hotel and its staff are first class the manager George told us what to watch out for in our climb and warned us of the dangers as well as the fun... more

Management response from
George Telford, George Telford General Manager

Dear gang I thank you for taking the time to write your review on your stay with us at the Imperial hotel and it was our pleasure to be of service to you, well done for your successful climb of the 3 peaks and glad you all made it down safely. I look forward to welcoming you back and maybe...

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4 of 5 stars
Inverness
11 Aug 2009 | Trip type: Business, Solo travel

I couldn't find a room in Fort William, so went on line to trip advisor. I was in my car literally down the road from this hotel, but the last couple of reviews weren't good. But I phoned and they had a room; I only booked one of my two nights (in case it was really bad!). I was given... more

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5 of 5 stars
Alicante
7 Aug 2009 | Trip type: Couples

We were greeted and checked in by a lovely girl Katarina, who assisted us throughout our stay. Our lovely clean, spacious room overlooking loch Linnhe was a delight and (although we were always a little late) the scottish breakfast saw us through until dinner in the evening!! We ate from the A la Carte menu the first night and the... more

Management response from
George Telford, George Telford General Manager

Dear guest Thank you for taking the time to write your review and also I am so glad your time spent with us was enjoyable. getting reviews like yours is an incentive to my staff as they feel they have completed the job they set out to do. I thank you once again and look forward to welcoming you back...

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2 of 5 stars
Athlone Ireland
26 Jul 2009 | Trip type: Couples

Bedroom had musty smell, TV did not work despite reporting this to duty manager. Breakfast was a shambles on both mornings; down to lack of staff on first morning, on second morning the waiter was rude and unhelpful. This hotel appeared to be poorly managed more

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5 of 5 stars
Glasgow
7 Jul 2009 | Trip type: Friends getaway

Stayed at The Imperial Hotel during a West Coast cruise, the hotel let my friends and I park our bikes right in front of the hotel gave me piece of mind they were safe. The room was really good and modern, had adequte space, clean and comfortable. The town of Fort William seems to be friendly and great choice, we... more

Management response from
George Telford, General Manager

Dear Guest Thank you so much for taking the time to write your review with regards to your enjoyable stay with us at the Imperial Hotel in Fort William, its always nice for myself and my staff to receive such compliments letting us know that the work we put in to make someones stay a happy one has paid off...

Reasonable
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3 of 5 stars
London
2 Jul 2009 | Trip type: Solo travel

I stayed here for two nights recently. Rooms are nice, recently refurbished with usual tea/coffee making facilities, free wifi (although this annoyingly kept dropping connection every so often), nice bathroom. The hotel's location is very central and easy to find, but there is only a limited amount of parking available (first come, first served). My room had a view of... more

Management response from
George Telford, General Manager

Dear guest Thank you so much for your review with regards to your stay at the Imperial Hotel Fort William. Our breakfast buffet has become quite famous along with our chefs own Scottish fully cooked breakfast which I am glad you enjoyed, I was also pleased that the refurbishment we carried out this year on most of our rooms have...

FAIRLY GOOD
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4 of 5 stars
London UK
23 Jun 2009 | Trip type: Friends getaway

Hotel is located adjecent to a busy main road and some rooms may face onto noisy buildings on the other side of the building. Worth asking for the quieter side of the building. The hotel is a few minutes from the railway station, with the main shops close by. Room -stayed in a spacious, clean room with a great bathroom... more

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5 of 5 stars
bangkok
27 May 2009 | Trip type: Couples

This was the second time we've stayed here. No complaints, staff so friendly, nice clean rooms, excellent breakfast. . The location is right next to the town centre , one minute walk . You may get cheaper in Fort William than the £68 we paid for the night here , however i doubt if you could better this place. more

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5 of 5 stars
cheshire
18 May 2009
1/1 found this review helpful

stayed for 3 nights whilst exploring the Highlands. The staff at the hotel were brilliant and very friendly. The hotel is clean and has everything you need. Try the bar food it's not your normal frozen pies and chips etc.,. Under new management and I wish them every success. Will definately stay there again. more

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Best Western Imperial Hotel Also Known As

  • Best Western Fort William
  • Fort William Best Western
Address: Fraser Square, Fort William PH33 6DW, Scotland