This has to be the worst hotel I have ever stayed at, I had a room on the third floor, the room was old and musty, it had a pink bathroom which was old and not very clean. The blankets on the bed were orange fleecy blankets, again not very clean, I wouldn't have used them but it was the... more

WE spent one night at the Alexandra hotel. The room was very comfortable with nice bathroom and good heating . Tea tray with kettle etc, bottled water and biscuits were provided. I agree about the staff a few more smiles would be good. Breakfast was very disappointing , with poor service. There was live music in the bar which was... more

The company booked this hotel. Stayed here before and enjoyed it. Now it seems the staff lost interest in taking care of guests. Stayed for 1 night on a business trip. Rooms very comfortable, food ok. But more importantly, management need to train staff in customer service. Never saw anyone of the staff members smile. Especially in the morning. Breakfast... more

The hotel was close to the town centre. I stayed in a cheapest twin room, and it was not refurbished. The door was thin, and the lock was difficult to deal with. However, the scenery from the room was just gorgeous. I do recommend to ask for rooms on the lake side! more

I felt just at home at the Alexandra hotel, the staff made us feel comfortable and we had a great room, it was spacious and had a great view over the town. We booked through Classic Britian Hotels whom i would reccommend greatly as they have great deals. more

This hotel and friendly staff provide such comfortable lodging for travelers - we felt very much at home. Our room on the top floor was large, clean and comfortable. The meals in the dining room delicious and well served. But it seems to be the general welcoming attitude of the staff that makes this hotel buzz. Angela at the reception... more

My wife and I spent Saturday night in the Alexandra as part of a weekend Steam Railway package and we were absolutely delighted and rather relieved as I had read some of the more negative reviews posted here. Our room number 232 was spotlessly clean and decorated to a high standard. The bathroom was gleaming clean with very new-looking fitments... more

It was very dissapointing! We were told we had been given a superior suite and for the money we were paying we thought it would be as described - superiour.. We got to the room and it was anything but. It had a poky en-suite bathroom, the room wasn't very big and the bed took up most of the room.... more

I booked our hotel through Priceline UK and then contacted the hotel for an upgrade to a refurbished room for £10 more. The location was perfect for us as we were arriving and departing by train. (The train station is right across the street.) We had a wonderful meal in the dining room for lunch and they stored our luggage... more