Having read some negative reviews I was a bit worried after booking for my annual 'girls' weekend. If you are looking for 5 star accommodation at 3 star prices it won't happen but if you're looking for clean beds, good food and great staff at value prices then Pitlochry Hydro is for you. Granted our bedroom had seen better days...
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Hello, Yes, we arrange the weather here .... all part of the service. I think trip advisor is a great thing but people do remember the occasional poor review and skip past all the good ones.....I do it myself ! I'm just glad you all had a nice time and have reviewed us so fairly and feel we are good...
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This was our first Shearings coach holiday and certainly will not be the last. Our coach driver Colin was fantastic. His knowledge on Scotland is unbelievable. He kept everyone laughing and made the journey really enjoyable.
First impression of the hotel was great. The hotel reception staff we friendly and very welcoming. We had room 115 which was a superior...
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Hi, well you know how to cheer a Hotel Manager up on a wet and windy monday morn! Thanks for a fantastic post and we are all glad you had such a lovely time. The chef is thrilled as is his team and Colin is always grateful that customers appreciate his knowledge of the area and his dry humour. Thanks...
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We enjoyed a great five days in comfortable clean rooms ours weren't upgraded but had everything we needed.We received a friendly welcome and it was nice to see so many familiar faces who remain year after year. The food was varied, plentiful and well presented, the service as usual was excellent led by the unforgetable Frank
The pool is a...
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Hello, It's nice to see that our ability to keep key staff has been recognised and most importantly appreciated by our customers. Having said that, Frank will now be walking around with a bigger head than usual and remember we see him every day!!! Thanks for a very nice post it means a lot.
Best Regards
Chris Stanton
GM
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We have just returned from a 5 day break to this hotel, we had a lovely time, hotel was lovely and friendly, rooms nice and clean and nicely decorated, food was excellent, and service excellent, for the price I dont know how Shearings do it. Driver Colin was great, very helpful and knowledgable, he lives in the local area, and...
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Hi, What a lovely review we are all delighted and so glad your celebrations went so well for such a landmark achievement ...... see you again soon and thanks for the post.
Chris Stanton
GM
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was just up at this hotel with my girlfriend for the one nite .I
will start by sayiny that the room we got was not the same room as shown in picture on booking site .the room was clean but very standard the bathroom has had damp damage and it has been badly covered.but i must say the room was...
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Hi, thanks for your post ....... a few positives and negatives there! I can promise you that I don't really have a type other than favouring pleasant people and I recall you falling into that catagory ..... I'm glad to see that you will return at some point in the future.
Regards
Chris Stanton
GM
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My husband and I have just got back from a 5 day Shearings coach holiday staying at this hotel. First impressions were very good. All the public areas have been refurbished to a high standard. The restaurant is very pleasant with plenty tables for 2 as well as larger parties. The food was very good with a different menu and...
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Hello and thanks for your prompt review and fair assessment of our operation. I've passed on your comments to the team and it is a massive motivation to all of us when customers appreciate what we do. Hope to see you up here again.
Regards
Chris Stanton
G.M
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Room was a good size, clean with nice furnishings. Bathroom was very nice. We were upgraded upon arrival (don't know why) to a superior room but for the price we'd already agreed (£65.00). The breakfast was good except for two things. One no-one was around when we went down and after we'd sat down, staff asked us to move. Two,...
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Hi, glad you enjoyed your break, I've tried to get to the bottom of 'kippergate' and it seems the chef misunderstood one of the waiters so apologies (who decided that kippers should be served at breakfast anyway !!!!! I've never understood that.) The reason you got an upgrade was that a very good friend of mine who recommend this Hotel...
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Friendly staff and comfortable surroundings make this 4 night stay an ideal break. The deal was diner B&B and included a £50 credit at the bar as well as 10% off the original cost. The rooms were large, clean, warm and comforable. The food was simple, plentiful and very good. The whole atmosphere made you relax and enjoy. The pool...
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Reviewed 11 October 2010
Hello, what a lovely review, we are all delighted. Yes, you are correct......the deals we have on at the moment are amazing and customers have really appreciated them in what you say are 'difficult financial times'. Thanks for highlighting the fact that we are great value for money.
Best Regards
Chris Stanton
G.M
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My husband and I booked this hotel for 1 night .It was a last minute booking on late rooms.com.We had been here before about 20years ago so had an idea of what we were coming to.
The hotel has partly been refurbished reception and bar/restaurant area and I believe some rooms have been tidied up to a high standard and...
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Hello, glad to see that you enjoyed your wee break and thanks for such a prompt post. Can you believe that a customer threw a whole bucket of water on the coals in the sauna which of course blew it and now needs a full replacement !! Frank is made up with your comment and I'm delighted you enjoyed your...
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Just had a 5 day Shearings coach holiday staying at the Pitlochry Hydro. The hotel was excellent. The public rooms are all comfortable and nicely decorated. Good choice of food served by pleasant attentive staff. Bar service very efficient, there was no queue at all despite it being all-inclusive! Our driver, George, was very professional and knowledgeable and provided commentary...
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Glad you enjoyed your stay and all aspects of your break were reviewed well. Our coach drivers are very knowledgeable about the areas they tour around and many of our guests comment about this.....it makes a huge difference to your holiday and gives you an understanding of where it is you are that you might not get ordinarily. I will...
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