This was the 2nd time we've stayed in this Hotel and it goes without saying that if the first time had been unsatisfactory we wouldn't have booked in independently this time. Receptionist were attentive at all time as were the restaurant and bar staff.Very friendly atmosphere and most welcoming.
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We stayed two nights at this poor hotel. The room was abysmal from the door being damaged, windows broken and not shutting and no double glazing in road facing room. There were wires and extension cables everywhere a real fire hazard. The room was also filthy. The breakfast and bar areas where also in need of a clean. No way...
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Dear Lynetteev,
Thank you for taking the time to review the property. I was surprised and disappointed to read your review.
I can assure you that standards are of paramount importance to us at Cassidys and your feedback is essential to us meeting our customers expectations.
I would appreciate if you would contact me directly with your feedback as I...
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Stayed here with City Breaks last November for 3 a three night break which was very reasonably priced , Hotel was central about a 15 minute stroll to Temple bar just off O'Connell street local shops and stores on the doorstep , the room was very warm and cosy the beds very comfortable and it was clean, OK the bathroom...
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Dear SteveyNewmarske,
Thank you for your comments.
Just to let you know, we have embarked on a refurbishment programme of our older bathrooms and they are now sparkling for your next trip to Dublin.
I am delighted that our customer care achieved it's goal in making you feel welcomed.
Regards,
Martin Cassidy
Cassidys hotel
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Stayed here at the weekend just gone with my mom and my sister. Got a triple room for 104euro including breakfast (the breakfast was continental-not full Irish). Room was nice (the hotel is old) but was cold on arrival (reception sorted this for us). Nice TV and bathroom and the room was big enough. Parking was 12euro for overnight (car...
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Dear Emma,
Thank you for your review. Our triple rooms have a double and 2 single beds and I am glad your found them spacious.
I am happy that we were able to resolve your concerns with the heating quickly and to your satisfaction.
Our central location is definitely one of our best selling points and it is good that...
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We stayed at Cassidy's for a weekend to go to a gig at the O2. The hotel is beautifully located in the centre of the city on O'Connell street. You have all the main shops, bars and restaurants nearby, with Temple Bar just across the river.
The staff in the hotel were great, really friendly and made us feel very...
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Dear Molymoly,
I hope you enjoyed the gig in the O2 and I am happy that we made you feel welcome.
We receive a lot of praise about our Vogue beds and it is great that you found them so comfortable.
I hope that we can welcome you back to Cassidys again in the near future.
Regards,
Martin Cassidy
Cassidys...
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First night in room where the shower was grubby, bulb in bedside lamp not working and the bed linen was totally crumpled (not sure if it hadn't been ironed or worse not changed), but it smelt ok!! Next morning towel rail in bathroom went on fire, we had to ring reception twice before anyone came up, then someone came up,...
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Dear 758Lizzy758,
Thank you for taking the time to write your review.
I would like to apologise for the electrical difficulties you experienced. We have returned the towel rail to the the manufacturer and demanded an explanation on its failings.
I can assure you that your experience is not characteristic of that typically enjoyed by our guests.
Please contact me...
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The location is very good. It's near everything, but without all the noise of the pubs. The bedroom was just ok, but for the price it was a good deal. There is WiFi connection in every floor.
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Dear donnapiper80,
Thank you for your review Donna.
We feel that complimentary WiFi in an expectation and not an extra and therefore are proud to offer it free to our guests in the public areas and bedrooms.
I am glad you found the location central and accommodation quiet and comfortable.
Regards,
Martin Cassidy
Cassidys hotel
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Heating was broke in room on a freezing january evening. The porters were missing and our bags were locked in luggage room which the poor receptionist had to sort out himself...eventually. Arrogant manager prancing around was quite rude. Grubby bathroom, thick with spiders web clearly never saw a hoover or mop. Breakfast plates all grubby and not properly washed. Cups...
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Dear basilfawlty007,
Thank you for taking the time to share the experience of your stay with us.
I am deeply disappointed to read your comments, but I value all guest feedback as it enables us to monitor and where necessary improve our service.
On this occasion it is clear we did not come close to meeting your expectations and for...
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Stayed at Cassidy last Saturday night and was not our first time to stay there. It was a hotel we always enjoy staying at because of its location, friendly staff and generally always a good experience. However I am afraid I thought standards were slipping a little. Firstly our check in and out was done by a receptionist who seemed...
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Dear Francis O,
Thank you for your repeat custom and for the kind remarks.
The service issues you mention have been brought to the attention of my management team and will be addressed.
I hope that we can welcome you back again in the near future and you can experience the service levels that brought you back to us this...
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I live in Belfast and have had many weekends in Dublin with friends,husband and different family members. Ive stayed in very poor Hotels like the Central upto the Westin which is a lovely 5 star...
This visit was with my 71 year old mum and my 11 year old daughter (who had nevr been to Dublin).
We had a wonderful...
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Dear Ginjill,
Thank you for such a positive review of Cassidys,
I am delighted to hear that you had such a wonderful visit to the hotel. I am delighted to see that you would like to return and hope your husband takes the hint...
Regards,
Martin Cassidy
Cassidys hotel
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