Having read previous reviews I think I was staying in another hotel. Check in was efficient and helpful. My room was well appointed and clean. Leisure complex was second to none. Breakfast was buffet style and had variety and something for everyone. Staff were helpful and management seemed very "hands on" and were evident in all areas of the hotel.... more

We stayed here valentines weekend 09. We were put in the old part of the hotel, which was at the front under the red tacky lights, because we were a young couple. The room was dated, not used very often and had an unclean bedspread. The floor was uneven and wobbly!Dinner was rushed and too busy and my girlfriend was... more

This was one of the worst hotels we stayed in. We had a reservation for a non-smoking room in the "new" section of the hotel. Upon arrival, we were told that we could have either a non-smoking room in the old part or a smoking room in the new section. We opted for the new section after determining that the... more

We were meeting friends from the USA who were on a package that included this hotel. After reading the reviews, I was fearful about booking here. My fears were completely unfounded. Between us all, we booked five rooms and I saw three of them. I booked a special from the internet and was allowed to stay in the "Executive" room... more

The hotel is going through renovation of its rooms. We were assigned a renovated room but it didn't seem completed and could use another overview before releasing. This was of course after being placed in 3 other rooms previously that had locks that didn't work. Hotel is understaffed and uninformed about product. Staff including management blamed customer (us) that we... more

We stayed in this hotel for one night as we were getting an early flight to Australia the next morning. Everything was fine until about 11pm when groups of screaming school kids descended outside our room and continued to shout and run along the corridoor all night. We found out that there were groups of school children staying in the... more

After enjoying a stay with the family in May decided to go agin in September with Brothers,son,& family friends as one of my brothers has just found out he has MND and we enjoyed every minute of our stay especially the pool/sp/sauna and the bar at night where we met some lovely people. Special thanks to Michelle Waters for sorting... more

We had a disasterous experience with this hotel. When discrepincies between web-site , reception staff and management were brought up regarding the opening of the pool , we were advised that we could leave which we did , only to be charged for the rooms which we did not use. We were then told that we had used all the... more

The worst experience we have ever had was last weekend at the Regency, the staff couldn't find our booking although our credit card had been charged, on being told we "must take our evening meal on the first night" I produced the newspaper advertisment which made no mention of this the wording was "2nights B&B and dinner on one evening".... more