Stayed in Hotel Kilkenny for two days and nights and had a wonderful weekend. We were attending a wedding and were treated very well. When we got to the Hotel after the church , one of the guests had a heart attack. The young Manager Dave was very quick to respond and used the defibrillator from the hotel. He continued...
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I had a voucher to use in Hotel kilkenny which I bought on one of the deals on line. I rang up and booked the hotel for a Friday night. My girlfriend got sick on Wed and I called the hotel thursday to see if I can cancell and use the Voucher again another day. Forget the ladies name that...
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Dear Guest,
Many thanks for your comments, the cancellation policy for the hotel is 12 noon the day prior to arrival, once you have cancelled your room outside of this time your voucher would be valid. If this was the case and you were still told that your voucher has become invalid I would ask that you please contact me...
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The rooms were excellent, good entertainment in the bar on new year's eve and really nice food in the restaurant. The staff were all very helpful as well, though the directions were a bit dodgy, ended up going into the city centre rather than onto the ring road. Overall though, I would definitely recommend it. The deal we got was...
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Dear Guest,
Many thanks for posting your comments, we are delighted you had a great time with us. Should you have to book a twin room again please give the hotel a call directly as sometimes we have double rooms available and we would be delighted to change your room type.
I will also check our directions on our website...
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We were looking forward to a grand family reunion in Kilkenny this Christmas, travelling far and wide to come together. As I have suffered some health problems this year and am in my 'senior years' - plus pressure on bed space - decided to try this hotel again, as stayed once before. This allowed for a quiet retreat at the...
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Dear Guest,
Thank you for taking the time to post your comments on TripAdvisor.
Christmas is a very special time of year and we are delighted that you had such a great time with us over this Festive Period.
All the team at Hotel Kilkenny would like to wish you the very best for 2012 and we look forward to...
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we enjoyed our stay in this hotel, reception staff friendly and informative. Rooms spacious and clean. Hotel ten minutes walk from city, which we enjoyed the walk. Breakfast very nice, and service excellent. Will definately would recommend and we will return.
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Dear Guest,
Thank you for taking the time to post your kind comments, we are delighted to see you had an enjoyable stay with us and everyone at Hotel Kilkenny looks forward to welcoming you back again very soon
Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are...
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Stayed here for a wedding. Didn't get a chance to sleep in due to noise coming in every direction - floor above and the corridors. Could hear doors banging and full conversations from within the room.
Had lunch the next day which was disappointing. Some of my party did not touch their food. Staff member didn't comment when food was...
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Dear Guest,
Thank you for your feedback, customer service is of paramount importance to us and my apologies that your comments to our server were not acted upon. We are the FIRST hotel in Ireland (indeed the world) to have a new and dynamic instant text messaging service available - "Instant Opinion" gives our customers direct contact with the Manager...
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Just back from a fab stay at Hotel Kilkenny, lovely staff, food and service. Beautiful rooms very spacious. Will definately be back.
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Dear Guest,
Thank you for taking the time to post your comments on TripAdvisor. We are delighted to hear you enjoyed your stay and we look forward to welcoming you back to us again very soon.
Kind regards the Management and Staff of Hotel Kilkenny.
________________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering...
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We booked online and got a fab rate of B&B of €99 for both of us on a Sunday night, which included an upgrade to a superior room, which being very honest we would have happily paid for! Our room was huge, the bathroom was bigger than our small bedroom !!!!!
Well worth a visit.
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Dear Guest,
Its great to hear positive feedback from you with regards to our Deluxe Rooms.
On select dates we have great special offers available both on line and directly from the Hotel should you call. I am delighted you had a great stay and hopefully we shall welcome you back to see us again very soon
Kind regards the...
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I stayed in the hotel Kilkenny for 2 nights recently and was very disappointed. The rooms are very poorly sound insulated and could hear every door bang on our floor. The hotel did agree to relocate us on the second night of our stay but again the same problem arose. We ate from the bar menu and unfortunately the food...
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Dear Guest,
Thank you for your kind comments about the Team here at Hotel Kilkenny. Customer Service is of the utmost importance to us and something we try to excel at daily.
Unfortunately Fire Regulations instruct us to ensure that all doors close efficiently in all out Guest Rooms and so I can only apologise for the noise levels from...
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Went to Kilkenny yesterday to stay overnight in Hotel Kilkenny. We arrived there at 1.45 to be told the room would not be ready until 4pm (far to late , if you were going to a wedding and hoping to change your clothes there) we went into town but never got a phone call when the room was ready as...
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Dear Guest,
Thank you for your comments, unfortunately check in time for the hotel is 4pm this is the time we guarantee our rooms will be available. Prior to this time we give people the option of using our Leisure Club to change in should they need to do so. However a lot of our guests requesting an early arrival...
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