We went to Waterford for a Spa relaxing weekend, mature ladies in their 40s. On arrival the room was spacious but the bath/showed was covered in a scum. We reported this but it took until the next day to get it cleaned luckily we had spa treatments booked and showered there. Spa Treatment excellent. The hotel bar had a sign... more

Returned to waterford last week for the first time in ages,the town has improved greatly. We travelled by train so I wanted to stay close to the station so chose days hotel. I stayed here before, and thought the hotel was much improved. I stayed in the new part of the building (they gave me a comp upgrade for my... more

This hotel has got to be the worst hotel I have ever stayed in. I have traveled through Central and South America staying in backpackers so I am not a fussy high maintenance traveler. Far from it. I booked on line and when I queried why I had paid more than my friends the girl was obnoxiously rude. Upon check... more

Just back from weekend stay for my fathers birthday. The hotel itself is nice but could be much nicer if attention to detail was practised. Toilet roll dispensers in bar toilets were loose and eventually one fell off wall whilst we were there. Bedside light in my parents room had one missing and the resulting hole was taped over .... more

I stayed here with my husband and 9-yr-old daughter recently as we were in Waterford for a wedding. Thankfully, I asked to see the room first, as I got an uneasy feeling the minute I walked in the door of the hotel. This paid off, as our room was one of a pair of inter-connecting rooms. I refused to stay... more

We had a very disappointing stay in this hotel the "double room" was so small the door hit off the bed I have never stayed in a room so small when we contacted reception we were told the hotel was booked out but they would review situation the following morning, At breakfast we were asked by an employee (who turned... more

The hotel was fab. Accomodation was excellant, staff very friendly and very helpful. the food was gorgeous complements to the chef! We had a very chilled out relaxing break and would definately recommend the hoteland plan to visit again. more

I booked this under the Supervalu breaks. On arrival (twice round the block to find the carpark) we had to wait for an unhappy customer to finish complaining before we could check in. On arrival at the reception desk we clearly heard one of the receptionists say she was "not in the mood for this [--]". In hindsight we should... more

My husband and I and our 2 children (6) and (4) stayed for 1 night in the hotel. It was wonderful, the room was fantastic, and the new leisure centre was brilliant, we went to the pool twice and I wished I had time to check out the spa!! The hotel has a kids club which was excellent from 6... more