Stayed there for one night. Upgraded ourselves to a suite. Hugely dissappointing and very underwhelmed. The carpet was stained. The tiles in the bathroom are broken. Bed was very squeaky with no mattress protectors or pillow protectors which given the overall shabbiness of the room was alarming. Our meal was very faulty towers. They didn't have our favoured beverage. No... more

I stayed at the millrace hotel on a 3 night package, i found the room to be nice but a bit dated ( tv's like my grannies in the 80's) but the room was clean and well presented. I found overall this was a nice hotel, but there was a terrible shortage of staff which was so dissapointing affecting the... more

I really enjoyed this hotel - we stayed for 3 nights. The Leisure club is great - pool is clean and there was hardly anyone using it. Room was spacious and clean. Staff were very friendly. Restaurant was lovely - great food - reasonable price. There is a Chinese restaurant in the town - about 3 mins walk away that... more

Stayed her for a spa weekend with my mam, while the staff are helpful you get the feeling there running around like headless chickens. We stayed in the family apts, nice, clean, spacious but bizarrely numbered!! We ended up in one block than the other and back to the first one trying to figure out what room we had. There... more

I recently had the pleasure of spending a weekend in the Carlton Millrace with my fiancee. Everything from check-in to food to staff was of very high standard. On arrival we were greeted by a very friendly man named Thomas who talked us through all the facilities of the hotel & offered a paper to be brought to our room... more

When we arrived on Saturday the staff on reception suggested that we take one of the appartments as our room is above the location of a wedding which was also taking place that evening. Initially we were very happy with this and trotted off to our appartment. We stayed in the apartment on the first night and back in the... more

I stayed at the Carlton Millrace in Early August with my mum & my young son. We arrived to torrential rain and the carpark immediately beside the hotel was full. However it was only a short walk to the reception area. Check in was appalling, we weren't offered any help with our luggage & were barely told about the facilities... more

My mother and I stayed here in August for 2 nights. While big hotels don't usually appeal to me I was please to be staying at the Carlton Mill Race. I entered the hotel thinking it was another big impersonal hotel but upon meeting Karl my thoughts changed. A happy young guy who couldn't do enough for us. Having driven... more

We stayed at the Carlton Millrace recently and thoroughly enjoyed our stay. We stayed in one of the family apartments which had 2 bedrooms, living room area with small kitchen etc. Plenty of space for everyone. The Kids Club was fantastic for our 3 kids, ages 5, 8 * 11. We dropped them off at 5.45pm every night and they... more